Room was lovely. Special dining was very good the reservation woman was unfriendly and unhelpful. We simply went to the restaurants, spoke with the Capitan and were seated. But the reservation office just said dining rooms were full but each night we went they were not at all full. Day dining was only at one buffet or the small snack area which we found very disappointing. No sit down restaurant was an option. Layout of public areas was poor because there were no ocean view areas for dining or tables and chairs for sitting outside near pools.
carey
3 晚行程
10/10
Mayra
2 晚家庭旅行
10/10
Muy bien, las instalaciones excelentes, el bufet y la comida muy bien.
Adriana
4 晚行程
10/10
Jake
1 晚家庭旅行
2/10
Maarten
10 晚行程
10/10
Yolanda
2 晚行程
10/10
Everything was very nice
Abelardo
5 晚浪漫旅行
8/10
The property is aging but was clean. It was an inconvenience that they did not exchange USD to peso, only CAD.
The buffet was standard and nothing special, but the specialty restaurants were excellent.
Pools were very nice.
Chris
7 晚行程
6/10
Al a carte restaurants had poor food quality and limited restaurant selections. Resort itself is very well maintained. Too many children and noisy.
Troy
4 晚浪漫旅行
10/10
From the moment we arrived we felt welcome! Gethsemane helped us with our luggage and after we checked in, he took us up and gave us a tour of our room, how to use the AC / Sauna / Jacuzzi Tub / other services. The mini bar was stocked with Tecate, water and sodas. Isabel maintained our room and left us little surprise towel critters on our bed and on the bathtub. She was super friendly and responsive. The view off our balcony was impressive and such a great way to relax, whether eating breakfast with room service or just drinking and relaxing in the evening. The Buffet was okay, but had a lot of options, I understand they have a large and varied palet to cater to. The 3 restaurants we tried as part of our week long stay, where amazing. Marion was our server and she was detailed and kept our drinks filled. We didn't do many of the activities on site, but enjoyed the pool and pool side bar service. Short walking distance on a really cool boardwalk over to the pier to go to Ixtapa island.
Lance
8 晚浪漫旅行
8/10
This was my second time at AZUL. The buffet food is excellent. The a la carte could improve their menu. I would recommend this resort to families due to the selection of swimming pools. Adults, kids, and the general pool are all fantastic.
Lynn
7 晚行程
8/10
No hacían bien el aseo! Y las albercas un poco sucias
stefany
3 晚家庭旅行
6/10
Dawn
8 晚行程
10/10
Everyone was great! They were friendly and attentive. The facility was very nice and well kept up. The food was very good at all sources.
Robert
6 晚家庭旅行
10/10
Food was fantastic. Beach at and around the resort. Two different hotels to go between.. great musical shows and pools.
Chad
6 晚家庭旅行
6/10
The games room continually had kids there AFTER 9PM. The Aqua fit always started late or finished early. Never 30 minutes
BEVERLEY
1 晚浪漫旅行
10/10
The need of currency exchange
Only reason I didn’t give an excellent on cleanliness
Is during our 7 night stay didn’t get a sheets change
Juan
7 晚行程
6/10
I disliked the kids in the game room after 9pm. I did not like that there often was no lifeguard in the adult pool to get rid of the kids in the all adult pol