上海外滩悦榕庄, 上海

房间很大,望得见江景，夜景日景都很美。有不少小点心、水果、甜点，给人惊喜。

酒店是很好的, 但是工作人員的服務態度冷漠. 特別是游泳池的工作人員, 好像不想客人去游泳似的, 因為在那裡的工作人員, 自己也會在泳池游水, 所以看見幾位小孩在泳池玩水, 樣子很不滿意. 我個人是Banyan Tree的fans, 去過其他地方的Banyan Tree, 從來沒有看見過像上海這間的工作人員可以經常用酒店內的設施, 而且是在泳池中當教练, 每天在教不同的小朋友游水賺外快. 收拾客房的, 每天客房都會不一樣, 不是沒這, 就是沒那的. 整體來說酒店設施本身是很好的, 就是管理力度不足. 員工們都沒有以客為先的概念. 影響了我對Banyan tree的信心,有點失望, 下次不敢入住上海的悅榕莊了.

到达酒店后，预定记录没找到。等了15分钟左右，后来找到了，原来的生日布置也通知来不及准备，原来备注无烟房，进房间烟味儿很明显，因为带了小孩，后来要求换房间，最后帮我解决了，换的房间应该是升级了，还是比较满意的。游泳池很小，但是人很少。亮点是外滩风景，还有大浴缸，早餐也不错，品种不多，但是东西都很好，还能吃到龙虾粥。还有房间空调声音比较响，Wi-Fi不稳定，4G也不稳定。作为五星级酒店，接近3000元/晚的，各方面有待提高。作为悦榕庄这个品牌，上海悦榕庄比较失望。

We booked a river view room for our stay and indeed we were given one, however we saw most of the roof top of other buildings more than the river given that ours were on the 3rd floor. The service was mediocre given the standard expected from such hotel. Check in staff were professional but when we did an early check out on our last day, the staff was just sleeping on the desk. There was no apology even after we tried to wake her up, or even a simple concern about our stay. The location of the hotel is quite out of the way as well. There doesn’t seems to be any decent restaurants or shops within 0.5km from the hotel. Nonetheless, the room was really spacious and amenities were splendid.

Room a bit dated, curtain can’t be drawn up or down, pillow provided with all kind of stains on it under the cover.