Absolutely amazing service at this wonderful hotel! Every single staff member I encountered during my week at El Ganzo was incredibly kind, patient, helpful, and cheerful! I've stayed at hundreds of hotels over the years; I've never experienced such gentle and genuine hospitality and professionalism.
The original art throughout the hotel is inspiring, as are the amazing views. I was so happy that there were many quiet spots to relax. And I loved watching the fishermen get ready to head out for the day from my terrace.
I hope to return to El Ganzo and will encourage others to visit as well!
Melanie
5 晚行程
8/10
martha
2 晚行程
2/10
Una estancia que parecía muy agradable terminó en una nota pésima de hostigamiento por parte de la gerente del Hotel Marbel. Como
No tiene buen control sobre su proceso de checkin no sabían que me habían dado permiso de salir 30 min más tarde. Me mandó hasta seguridad por mi!!!!!! A las 12:15 - es increíble este tipo de cosas. Me marcaban a la habitación y mandaron dos personas a mi habitación. Un acoso total bajo la excusa de que es su proceso. Sin siquiera disculparse ni reconocer el maltrato y mal rato que me hicieron pasar llamó a seguridad para que me vigilara en mi estancia en el hotel post checkout.
El baño olía a cañería y no había agua caliente. Tampoco servía el A/C, aunque por la fecha con el ventilador fue suficiente. Algo que estuve dispuesta a dejar pasar porque el servicio del restaurante fue Espectacular y fueron los más amables. La cama estaba cómoda y todo parecía limpio.
Muy mala nota de parte de quien administra el hotel, Marbel, con una actitud totalmente arrogante y con una cara de muy pocos amigos sin empatía alguna y diciéndome que yo tenía que recibir con felicidad y buen humor su mal trato!
La estancia vale la pena por la gente del restaurante.
Carla
1 晚结伴旅行
10/10
richard
1 晚行程
10/10
AMAZING! We came in a day pass and loved the vibe so much, we checked out of our other hotel to stay. It was our first choice anyway so we didn’t mind the loss (long story but worth the move). The pool was neat (too many phones in the pool if you ask me (you know, pool shots for IG) but great staff. Alan was great.
Our preferred hangout was the beach. Note: the beach is public so NOT adults only. If you want true adults only, the rooftop pool or quiet pool are your options.
Overall, amazing service, beautiful rooms, great food (the GUAC!), the vibe. We’ll be back!
Denise
3 晚行程
10/10
Me encantó la experiencia de estar en un hotel galería; los diseños por los pasillos son fabulosos.
Gabriela
3 晚行程
10/10
Facilities are perfect; don't like that they have day passes for non-guests
Jill
3 晚行程
10/10
Mucho mejor de lo esperado
Jose
2 晚行程
10/10
Sergio
1 晚行程
10/10
mauricio
4 晚行程
10/10
Loved the vibe and the hotel!
真实旅客
3 晚行程
10/10
Fabulous staff, beautiful finishes, VERY comfortable in all aspects. Location is a bit off the beaten path but for quiet, service, staff engagement, roof top pool and spa and views....can't be beat.
Robert
4 晚行程
10/10
CARLO JOSE
1 晚行程
10/10
Staff was very friendly and attentive. Mantse at the rooftop pool was the best! We also enjoyed the beach club. Convenient location to downtown SJD as well as to many great restaurants like George’s and Flora Farms.
Michael
4 晚浪漫旅行
8/10
I really enjoyed many of the staff knowing my name. The meticulous landscape, truly beautiful. All staff are so friendly attentive and helpful. Service was absolutely on point. This was the type of hotel I would choose for myself .. I was here for a wedding so this hotel was pre booked.. El Ganzo is a gem
Carlye
4 晚行程
10/10
Tenneille
1 晚行程
10/10
Clean and fun property
Sara
4 晚行程
10/10
Aobo
2 晚行程
10/10
Best service in San Jose del Cabo!
JONATHAN
1 晚行程
10/10
Wesley
4 晚行程
10/10
El Ganzo is a beautiful hotel in a lovely location. Staff are excellent
James Robert Derek
14 晚浪漫旅行
10/10
Rooms were great value and the restaurants were good. Would recommend