The room is nice and service is good, the room rate is also good, only the breakfast is poor.
PING-HSIN
Hotels.com真实住客点评
6/10 好
2025 年 1 月 23 日
No hot water in the shower, which had an annoying drip.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 3 日
harpartap
harpartap,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 17 日
Jo
Jo,1 晚行程
Travelocity真实住客点评
6/10 好
2024 年 11 月 11 日
Charges for transport to airport is way too high.
vijay
vijay,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 11 日
Not so good and not bad
prashant
prashant,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 10 日
Sachin
Sachin,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 10 日
This is an older property. If you are looking for a 5 star hotel then please find something else
Ashish
Ashish,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 9 日
Best place and staff with excellent service .
Aditi
Aditi,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2024 年 11 月 7 日
Poor service at hotel umrao.
Check in was extremely disappointing, arrived in hotel at 9.10am, and requested early check in, I offered to pay for early hours, but was still asked to wait. Check in was eventually processed at 11.15am. Waiting two hours is subpar service. I will not suggest this hotel to any friend.
Kulbinder
Kulbinder,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 11 月 7 日
I booked the hotel as a day room until a midnight flight from Delhi, inadvertently selecting single occupancy which is my hotels.com default. I immediately realized and attempted to adjust but the booking was non refundable. I asked the check in staff to allow me to pay in the difference and they were unobliging. Hotel.com agent was phenomenal attempting to negotiate with the hotel on my behalf. They were adamant and eventually I paid in the difference directly to the hotel. An hour wasted in a lobby when all I wanted was rest. The lobby was probably the best place to be because when we got to the Premium King room it was filthy, has exactly 2 bath towels, no others. No gowns or slippers as advertised.The best part was the half roll of toilet paper, of which I did not even attempt to ask for more as I was still waiting for IT to come as promised to assist with the WIFI which never worked. This is certainly not a 4* Hotel as advertised
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 31 日
Room was fine, a little worn. Service was good, but barkeep needs training.
Cody
Cody,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 10 日
Positives - The overall stay was amazing at this hotel. Amazing morning breakfast buffet with incredibly service provided from Bhupender and Amit. Amazing pool, spa and fitness centre facilities.
Negative - Even if your stay has been amazing the lady in black dress at the reception spoils your mood as their check in and check out service is totally unorganised and she has no idea what she is doing. First of all she made us wait for so long to figure out the check in and upon checking out was falsely charging for using 2 packs of buiscuits from the mini bar which wasn't there at the first place. They need to really be organised in their before and after room checks. Another drawback was they didn't have a first aid kit and even over the counter medicines which are readily available at every hotel. The lady at the reception said they are not allowed to give any medicines to guest due to health safety reasons but the housekeeping guy confirmed that the hotel had run out.of medicines lol another lie from the receptionist. Wifi issues are very common as you don't get internet quite often!
It’s very old hotal and they new maintain. Room and washroom very dirt and old. Never go there. They charge me 18000 Indian rupees but it’s not worth even 500 Indian rupees. Staff is very good.