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Grand Hotel Tien Shan

4.0 star property
Almaty hotel with 2 indoor pools and spa

Choose dates to view prices

Located in the heart of Medeu District, Grand Hotel Tien Shan offers a luxurious retreat. Relax with aromatherapy or a massage at Bali spa, unwind by the swimming pool with sun loungers, and enjoy international cuisine at Restaurant Nauryz. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Children stay free
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Minibar
The current price is CNY799
CNY927 total
includes taxes & fees
Jun 1 - Jun 2

Why we love this property

Work and play perfected
This hotel merges business amenities with spa luxury. Work at the business center, then unwind with massages, saunas, and round-the-clock room service.
Fine dining selection
This hotel features a restaurant with international cuisine that's open 24 hours. A cafe, bar, and complimentary buffet breakfast round out the dining options.
Spa paradise
The full-service spa offers couples treatments, hydrotherapy, and Thai massages. A sauna, hot tub, and steam room complete this relaxing escape.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

100-cm Smart TV with satellite channels

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

7.2 out of 10
Good
(5 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby
Renion Park Hotel
Medeu District
  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.4 out of 10, Very Good, 5 reviews
The price is CNY765
CNY888 total
includes taxes & fees
May 25 - May 26
Renion Park Hotel
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About the neighborhood

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.5 km
  • 28 Panfilov Heroes Memorial Park - 5 min walk - 0.5 km
  • Almaty Opera House - 7 min walk - 0.6 km
  • Panfilov Park - 9 min walk - 0.8 km
  • Kok Tobe Cable Car - 17 min walk - 1.5 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 29 min drive
  • Almaty Station - 10 min drive
  • Almaly - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kumano - ‬5 min walk
  • ‪ШЕФ - ‬3 min walk
  • ‪I’m - ‬4 min walk
  • ‪Red Beer Bar - ‬4 min walk
  • ‪Мастер Донер - ‬5 min walk

About this property

Grand Hotel Tien Shan

  • When visiting Almaty, Grand Hotel Tien Shan is a great choice to consider. Guests can visit the spa to indulge in hot stone massages, body wraps, or facials, and international cuisine is served at Restaurant Nauryz, which is open for breakfast, lunch, and dinner. Other highlights include 2 indoor pools, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Almaly is 6 minutes away.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Up to 3 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (9555 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Fitness center
  • 2 indoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Area rugs in room

Room amenities

Be entertained

  • 100-cm Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali has 5 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. Guests under 18 years old are not allowed in the spa.

Dining

Restaurant Nauryz - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kezdesu - This lobby lounge specializes in international cuisine. Open 24 hours.
L Fame Lounge and Leisure - This café specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Cigar Club - This bar specializes in international cuisine and serves dinner only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for KZT 5000.0 per day
  • Rollaway beds are available for KZT 10000.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Property Registration Number 5620286

Also known as

Grand Hotel Tien Shan

Grand Hotel Tien Shan Almaty

Grand Tien Shan

Grand Tien Shan Almaty

Grand Tien Shan Hotel

Grand Hotel Tien Shan Hotel

Grand Hotel Tien Shan Almaty

Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan offer free cancellation for a full refund?

Yes, Grand Hotel Tien Shan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Tien Shan?

Yes, there are 2 indoor pools.

Are pets allowed at Grand Hotel Tien Shan?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Hotel Tien Shan?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Hotel Tien Shan?

Yes, an airport shuttle is available. The charge is KZT 8000 per vehicle one-way.

What are the check-in and check-out times at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).

Is there an onsite casino at Grand Hotel Tien Shan?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

What is there to do at Grand Hotel Tien Shan and nearby?

Grand Hotel Tien Shan has 2 indoor pools and a spa, as well as a steam room.

Are there restaurants at or near Grand Hotel Tien Shan?

Yes, Restaurant Nauryz offers international cuisine.

What's the area around Grand Hotel Tien Shan like?

Grand Hotel Tien Shan is in Medeu District, a short 6-minute walk from Almaly and 5 minutes' walk from 28 Panfilov Heroes Memorial Park.

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Reviews

Grand Hotel Tien Shan Reviews

8.6

Excellent

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • The spa was excellent, with a wonderful massage and great facilities. (10 reviews)
  • The property offers a sumptuous and excellent buffet breakfast to start the day. (9 reviews)
  • The pool was peaceful, beautiful, and a great benefit in a cool atmosphere. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Spa
Breakfast
Lobby
Restaurant
Weather
Amenities
Luggage

Reviews

Verified

10/10 Exceptional

Good breakfast
Burke, 2-night trip
Verified

10/10 Exceptional

good locations and easy access to popular places
kee cheol, 1-night trip
Verified

8/10 Very good

Property is located in a beautiful area, staff is courteous, breakfast is great
Gaurav, 5-night trip
Verified

10/10 Exceptional

Service was excellent! SPA is highly recommended
Marina, 1-night trip
Verified

10/10 Exceptional

Great location, clean hotel and professional staff.
Gabriel, 1-night trip
Verified

8/10 Very good

We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Sarah, 2-night trip
Verified

10/10 Exceptional

Very nice hotel with friendly helpful staff who spoke gòod English
Donald, 4-night trip
Verified

10/10 Exceptional

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Bernard Alexandre Pascal, 2-night trip
Verified

8/10 Very good

Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Nicole, 7-night trip
Verified

10/10 Exceptional

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Shelly, 1-night trip
Verified

10/10 Exceptional

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Kathryn, 3-night trip
Verified

8/10 Very good

Beautiful well-located hotel, with updated modern appointments throughout. Gorgeous pool area, jacuzzi, segregated wet and dry saunas. The room was huge and completely renovated with modern amenities throughout. One quibble: the room was very hot, with no way to cool it except opening a window, which brought in the polluted air of Almaty. Excellent high-end buffet breakfast One big issue was with the staff. Curt throughout, even considering the language barrier. When we checked-out they demanded we pay for a small hand-towel they claimed we had soiled. Whereas we had interacted entirely with women before, they had a male supervisor confront us, who spoke more English and sternly ordered us to pay. It wasn't much, so we decided to pay and leave rather than pursue it. Very strange experience indeed!
Michael, 2-night trip
Verified

10/10 Exceptional

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Paramveer, 8-night trip
Verified

10/10 Exceptional

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Shawn, 2-night trip
Verified

8/10 Very good

The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Amay, 3-night trip
Verified

10/10 Exceptional

Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Charles, 4-night trip
Verified

10/10 Exceptional

Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
ads, 3-night trip
Verified

10/10 Exceptional

Grat hotel in Almaty, Kazakhstan

The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
NHON, 2-night trip
Verified

10/10 Exceptional

Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Timothy, 1-night trip
Verified

6/10 Good

The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.
Riina, 2-night trip
Verified

4/10 Fair

Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era
Christopher Fong, 4-night trip
Verified

8/10 Very good

Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Bryan, 3-night trip
Verified

4/10 Fair

Since my stay was very short, I tried to obtain relevant information as much as possible in advance. I inquired several issues to Reservation Manger to make my stay more comfortable/efficient. But turned out to be negative. Some given information/promise were not realized with unappropriated internal communication of hotel side. Also, the driver for the airport transfer was so rude and dangerously drove the car using the mobile phone while driving. My payment, in particular for the airport transfer should have been canceled but they did no even I claimed such. The spa and the breakfast were good however, the fundamental aspects were significantly lacking, I must say.
Junko, 3-night trip
Verified

8/10 Very good

Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here.
Alan, 5-night trip
Verified

8/10 Very good

New Facade, Same Wifi

I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.
Main Lobby
Central Atrium
Mark, 2-night trip