Helan Family & SPA

Property class: 3
Mountain hotel with bar/lounge, near Krupowki Street

Choose dates to view prices

Helan Family & SPA features a free kids' club and puts you within a 10-minute drive of Krupowki Street. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this Edwardian hotel include a bar/lounge, a sauna, and a steam room.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Airport transfer
  • Parking available
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Free children's club
  • Ski storage
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business center

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
The current price is CNY466
CNY511 total
includes taxes & fees
Oct 5 - Oct 6

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Comfort Double Room Single Use

A bedroom with a wooden headboard, a bed with plaid bedding, a nightstand, and a wardrobe.

Comfort Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Classic Double or Twin Room

A neatly made bed with a plaid bedspread, two red pillows, and two white towels.

Classic Double or Twin Room

  • Mountain view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Classic Triple Room

A room with a dining table, two beds, a ceiling light, and a bathroom visible through an open door.

Classic Triple Room

  • Mountain view
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free wired internet

View all photos for Comfort Suite

A hotel room with a bed, two bedside lamps, a window with curtains, and a radiator.

Comfort Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Premium Double Room

A hotel room with a bed, a desk, a chair, a wardrobe, and a window with curtains.

Premium Double Room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Classic Single Room

A bedroom with a bed, a chair, a small table, a window with curtains, and a chandelier.

Classic Single Room

  • Mountain view
  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

View all photos for Double or Twin Room

A hotel room with a bed, a bedside table with a bottle of wine, a glass, and a rose.

Double or Twin Room

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed
  • Free wired internet

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  • Free WiFi
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includes taxes & fees
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About the neighborhood

Map
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500

What's nearby

  • Pardalowka Ski Lift - 12 min walk - 1.1 km
  • Koziniec Ski Lifts - 2 min drive - 1.1 km
  • Nosal Ski Center - 4 min drive - 1.8 km
  • Tatrzański Park Narodowy - 4 min drive - 2.1 km
  • Krupowki Street - 8 min drive - 2.8 km

Getting around

  • Poprad (TAT-Poprad - Tatry) - 86 min drive
  • John Paul II - Balice Airport (KRK) - 131 min drive
  • Zakopane Station - 11 min drive
  • Nowy Targ Station - 47 min drive
  • Tatranska Lomnica Station - 55 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Przy Kominq - ‬5 min drive
  • ‪Borowianka - ‬4 min walk
  • ‪Restauracja Grand - ‬4 min drive
  • ‪Kolibecka - ‬4 min drive
  • ‪Babcia Jest Tu Szefem - ‬4 min drive

About this property

Helan Family & SPA

  • Helan Family & SPA features a free kids' club and puts you within a 10-minute drive of Krupowki Street. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this Edwardian hotel include a bar/lounge, a sauna, and a steam room.

At a glance

Hotel size

    • 41 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 5:30 AM
    • Check-out time is 11 AM

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite self parking (PLN 20 per day)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Area shuttle*

Other information

    • Smoke-free property
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 8 AM–10 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room
  • Conference space (1076 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Arcade/game room
  • Sauna
  • Steam room
  • Banquet hall
  • Edwardian architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Heating
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: PLN 2.00 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 400 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for PLN 20.0 per stay

Parking

  • Self parking costs PLN 20 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.

Also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

Does Helan Family & SPA offer free cancellation for a full refund?

Yes, Helan Family & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Helan Family & SPA?

Yes, there's a children's pool.

Are pets allowed at Helan Family & SPA?

Sorry, pets aren't allowed.

Is parking offered on site at Helan Family & SPA?

Yes. Self parking costs PLN 20 per day.

Is airport shuttle service offered by Helan Family & SPA?

Yes, an airport shuttle is available. The charge is PLN 400 per vehicle one way.

What are the check-in and check-out times at Helan Family & SPA?

Check-in start time: 3 PM; Check-in end time: 5:30 AM. Check-out time is 11 AM.

What is there to do at Helan Family & SPA and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation nearby includes spelunking. Enjoy amenities like a sauna, a steam room, and an arcade. Helan Family & SPA also has a picnic area and a garden.

Does Helan Family & SPA have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Helan Family & SPA like?

Helan Family & SPA is a short 10-minute walk from Pardalowka Ski Lift and 16 minutes' walk from Koziniec Ski Lifts.

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Reviews

Helan Family & SPA Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

8.8

Staff & service

8.8

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Perfect, good wellness, super breakfast.
Verified review

10/10 Exceptional

All was great. Would be good if the sauna is open in the morning as well.
Verified review

4/10 Fair

Bad smell

The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.
Verified review

10/10 Exceptional

Mindenkinek ajánlom! Nagyon szép tiszta, rendkívüli a reggeli, minden hibátlan! Nem nagy a wellneszrész de tökéletes!
Verified review

8/10 Very good

Hotel - ok, droga do hotelu - nie

Hotel zlokalizowany poza centrum, ale niedaleko znajduje się przystanek autobusowy, w okolicy są tez sklepy. Pokoje w porządku, ręczniki wymieniane na prośbę, brak dokładania przyborów kosmetycznych oraz wody podczas pobytu. Śniadania smaczne, różnorodny wybór. W hotelu znajduje się przestrzeń dla dzieci. Parking - przestrzenny, ale dojazd do hotelu tylko dla osób o mocnych nerwach lub mocnym zawieszeniu - dziura na dziurze, nie ma właściwie porządnej drogi.
Verified review

8/10 Very good

Reggeli bőséges, tiszta szoba, wifi nem működik, az ágy keskeny, nagyon puha matraccal.
Verified review

6/10 Good

très bon accueil ; chambre un peu petite ; j'aimerais que l'on change les serviettes de bain plus souvent ; beau cadre pour les repas ; très bon petit déjeuner ; le manager est très aimable
Verified review

8/10 Very good

Mittelmäßig

Sauberes Hotel am Rande von Zakopane in ruhiger Umgebung mit großem weitläufigen Wiesengrundstück. Zufahrts-Stichstrasse in katastrophalem Zustand (schmaler Feldweg mit großen Schlaglöchern! Sehr kleines Zimmer, allerdings mit Balkon. P direkt vor dem Hotel. Frühstück überschaubar, Restaurant war für uns nicht in Betrieb, da Busgesellschaft, jedoch genügend Alternativen in der weiteren Umgebung.
Verified review

10/10 Exceptional

Idealny hotel istnieje.

Hotel z pięknym widokiem na góry. Wystrój pokoju wspaniały skromny ale bardzo urokliwy, poprostu idealne miejsce nie tylko dla osób podróżujących we dwoje, ale również dla pobytu biznesowego ze wzgledu na spokój i cisze w okolicy. Rodziny z dziećmi również znajdą tu wytchnienie hotel posiada wspaniała sale zabaw dla dzieci i wielki ogród do szaleństwa dla najmłodszych. Z sali restauracyjnej rozpozciera się piekny widok na otaczajace Nas do okoła góry, śniadania przepyszne i urozmaicane menu. Doskonale zlokalizowane 35 minut na piechote do centrum drogą glówna lub jakies 15-20 przez trase widokowa pobliskimi pagórkami. Dosłownie 3 min od hotelu znajduje się sklep czynny do 23 a tuż obok przystanek z którego dojedziemy do centrum za 3 zl w okolo 7-10 minut. Bardzo bardzo polecam. Napewno nie raz tu wrócimy. Podziękowanie dla całego personelu i właścicieli za dbanie o gości i umilanie pobytu ;) pozdrawiam Jakub .
Verified review

6/10 Good

Wszystko prawie ok, ale w restauracji klejąca podłoga i brudne naczynia ( najbardziej kubki do kawy/herbaty)- niedomyte. Udostępniono Nam pokój nieposprzątany po poprzednich gościach. Słaby przepływ informacji pomiędzy personelem. Wierzę, że to jedyny taki incydent.
Verified review

10/10 Exceptional

Családbarát

Szuper szállás, már harmadjára szállunk meg itt. Külön tetszett a gyerekek részére kialakított játszószoba, a 2,5 éves kisfiam imádta.
Verified review

10/10 Exceptional

Udany urlopik.

Bardzo udany pobyt. Cicha okolica i w miare wszedzie blisko.
Verified review

10/10 Exceptional

very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
Verified review

10/10 Exceptional

Quick winter trip

Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Verified review

10/10 Exceptional

Great!

Beautiful house. Really worth to go! Breakfast is tasty. People helpful and kind. Only pitty thing is that you don't get a new water bottle in the room with the room service.
Verified review

10/10 Exceptional

Brilliant

Very comfortable place.
Verified review

8/10 Very good

Weekend w górach

Bardzo miły weekendowy pobyt. Polecam.
Verified review

10/10 Exceptional

super, polecam

super miejsce. Duzy , bezpłatny parking. Szybkie i sprawne zameldowanie. Pokój ładnie i gustownie urządzony. Wygodne łożko, przyjemna pościel. Łazienka czysta z dużym prysznicem. Pyszne śniadanie
Verified review

2/10 Poor

Poor effort from the Hotel staff, real let down.

Upon arriving at the Hotel we were very surprised by the lack of welcome we received, we didn't expect much, a "Hello and welcome" probably. Instead we had to ask if we cld check in. The receptionnist offered no useful information, we had to ask a lot of questions. We asked if there was somewhere we could eat and she said "no" (despite their website clearly stating they had a "Restaurant"). We later discovered that the Hotel only does food if you book a half board acccomodation but you can request a meal on an ad-hoc basis. We felt very excluded from this Hotel,one evening they had arranged entertainment, but had made no effort to invite us and had closed the door to the Dining area. On our last morning for Breakfast, all but 3 of the tables had been reserved for new guests. The Hotel had no atmosphere, no friendly faces and we were left a little bit confused by it all. Not a place I would go back to or recommend. Vicky
Verified review

8/10 Very good

Cozy Hotel with high standards

Very clean and fairly new hotel, tasty breakfast and nice staff. Definitely worth the money
Verified review

8/10 Very good

na każdą kieszeń

Pokoje bardzo, bardzo małe a do tego meble niekomfortowo ustawione, np. jest biurko ale juz krzesło do biurka nie da się nawet podsunać, nie mówiąc o jakimś uzytkowaniu. Stolik jak dla krasnoludka. Śniadania świeże, dobre, ale zawsze to samo. Ogólna ocena ok jak na ta cenę.
Verified review

8/10 Very good

Too Far Out of Town

Although the hotel itself was pleasant enough and very picturesque, its location left a lot to be desired. Firstly, it is at the end of a dirt road with no lighting and a lot of potholes. This made coming to the hotel in the dark a hazard for both cars and pedestrians. In the immediate area of the Willa Helan there are few facilities; even the restaurant the hotel staff recommended was never open during our 6 day stay. This meant a 3km walk to get to Zakopane was our best option, as the local bus service was next to non-existent. As a base for winter sports I’m sure Willa Helan, and Zakopane itself, is a fine place, otherwise my wife and I found it disappointing.
Verified review

10/10 Exceptional

Good stay in quiet part of zakopane

Nice hotel in a quiet area of Zakopane. Happy with my stay. It was about a 10 minute drive to the main part of town. + Comfortable bed + Clean + Good breakfast + Lots of parking + Great english at reception - No kettle in room to make tea
Verified review

10/10 Exceptional

Nice hotel

I had a nice stay here. I stayed in a single room for 2 nights. + The bed was comfortable and pillow ok. The room was spacious and tastefully decorated. Bathroom was good with plenty of hot water and water pressure. Plenty of car parks Breakfast was a nice spread. Mix of hot and cold. Staff at reception were friendly and spoke great English. - I would have liked a kettle in the room to make tea.
Verified review

6/10 Good

Rigtig meget for pengene. Super morgenmad

Hotellet er lidt brugt, men prisen er afpasset derefter.