We booked the Hazel Suite which accommodates 4 guests (2 adults and 2 children), and had confirmed this at the time of booking (3 months prior to check-in).
We again confirmed this via email & phone call 2 weeks prior to check-in and again when we were at Mumbai Airport (4hrs prior to check-in), that we would be arriving and make sure the room is ready with 4 beds.
Surprisingly, the room was not ready and the staff asked us if we wanted extra beds - this took an hour to sort out!
The hotel does not offer currency exchange service, but one of the staff members (Ravi) tried to con us by offering us a very low rate, which we rejected - he wanted a bribe.
On day 2, the room was nicely cleaned but housekeeping forgot to put 4 towels (they only left 2), and had not provided a new toilet roll. My wife went to Reception who then sent 1 hand towel only. Ravi denied being asked for a toilet roll and 2 extra hand towels, even though my wife asked! He wanted a tip for us bothering him - very unprofessional!
Staff members Amit in Concierge and Amit in Housekeeping were brilliant! Genuine guys wanting to help out!
Amit
3 晚家庭旅行
10/10
Shreyansh
1 晚行程
8/10
The Fern is a lovely property in a dismal location, however we were only visiting for one night as we had a flight to catch the next morning. Room size was generous, nice amenities and in site restaurant was of a good standard. Would visit again if it wasn't for the location. Maybe better in the daytime, but didn't really see the location during the day.
Bhavini
1 晚家庭旅行
6/10
Kishan
3 晚行程
8/10
Kishan
1 晚行程
10/10
Sanjay
2 晚行程
10/10
A very nice clean hotel with excellent vegetarian food.
Staff also very helpful and will go beyond the norm to help.
I will book my stay here again
Kumar
2 晚家庭旅行
10/10
Excellent Service staff
Gautam
2 晚家庭旅行
2/10
Not recommended. No hot water for shower. Wrinkles on bedding so definitely not pressed. Overpriced for sure.
真实旅客
1 晚行程
10/10
food was excellent
Farokh
2 晚商务旅行
4/10
Asutosh
1 晚家庭旅行
10/10
We had taken a suite and our experience was very good
Archana
1 晚浪漫旅行
8/10
Nikhil
1 晚家庭旅行
10/10
Impressed with the standard of hygiene and quality of the hotel/room, would recommend to anyone and stay here again.
MAHUL
1 晚行程
8/10
It was little outside centre of Rajkot but very good value for money. Staff were good and friendly.
Kishor
2 晚浪漫旅行
4/10
Bathrooms are terrible
Ashutosh
1 晚家庭旅行
6/10
Broken sink. Shower water very very luke warm. Bed sheets most likely not washed based on the feel and look. We used our own bedsheets and towels. Breakfast and dinner buffet good quality.
Jayantkumar
1 晚家庭旅行
8/10
Canan
1 晚商务旅行
10/10
真实旅客
1 晚行程
10/10
真实旅客
1 晚行程
10/10
I was travelling with two friends and we booked two separate rooms with dinner and breakfast. Both rooms were very clean and very comfortable. The buffet dinner and breakfast both had plenty of variety and were delicious. Everything was excellent and a much higher standard than I was expecting. It is also located not too far away from Rajkot Airport which was very convenient for us.