So we booked this place going by the experience we had at Coorg, but it’s a really sorry state of affairs here in Puducherry. DO NOT EXPECT QUALITY. Quality of service, quality of food, quality of staff all are at worst.
We stayed for 3 nights, 2nd day morning itself I complained and suddenly the room was cleaner and filled with amenities which were missing at checkin. They don’t even give bottled water in room.
Property is nicely built and very badly managed. Spa wasn’t worth peeping inside. Indoor games area - everything was in torn shape. Restaurant - food options, quality and service all were bad. Staff doesn’t even know how to manage customers. Room service - goodness. We ordered pasta and garlic bread, pasta came in without bread, plates, cutlery. When asked for the same first cutlery came, then after another call comes plates to eat. Another time we asked for two drinks, both came in different sizes glass.
Really bad experience even after constantly letting them know. Be careful, avoid if possible
Only good thing is - built of the resort and location. I think owners should take a note and change the operation team.
