Muy buen hotel y el personal servicial y agradable
Ruben
1 晚商务旅行
10/10
Excelente atención de todo el personal
Estrellita soledad
1 晚家庭旅行
10/10
J ENRIQUE
1 晚家庭旅行
10/10
Excelente
Darinka
1 晚行程
8/10
Carla Patricia
1 晚家庭旅行
10/10
Jorge
3 晚行程
10/10
Awesome customer service, front desk, kitchen, bar and transportation staff, is professional and friendly. Will definately stau again
Erik
1 晚家庭旅行
4/10
Customer service from some employees is terrible. From the person who picks me up at the airport, I asked him where downtown Monterrey was. He responded with a terrible attitude. It seemed like he was upset or his mouth hurt from speaking.
I arrived at the hotel early due to my flight schedule.
I bought 3 buffets for my children. The waitress was aware of the time we were seated when purchasing the service. It seemed so unfair to me that they charged me for the entire buffet for just a glass of juice and an egg and ham dish. They didn't let me serve anything else, fruit, or bread, anything. Paying for the entire buffet is a rip-off. However, afterward, I asked for a la carte service and the waitress didn't serve me until half an hour later. She was all rude and asked me if I was going to order the entire service. The quality was terrible.
Very bad experience, only because my reservation was already paid for, so I didn't move to another hotel.
Edith
1 晚家庭旅行
10/10
Stephen
1 晚家庭旅行
10/10
Peter
1 晚行程
10/10
Eduardo
1 晚家庭旅行
10/10
Excelente
真实旅客
1 晚家庭旅行
8/10
No se me hizo correcto que estaba en otro hotel a 5 min y no quisieron mandar el shuttle para recogerme, dan servicio al aeropuerto que está más lejos y aún así no fueron.
Jose
1 晚商务旅行
10/10
Alberto
1 晚行程
10/10
carlos jeus
1 晚行程
10/10
Can’t get any more convenient, 5 minutes from the airport and it’s a brand new modern hotel. Right next to a fantastic taco restaurant too. I’ll definitely stay here on my next visit!
Mark
1 晚结伴旅行
10/10
Franco A
1 晚行程
8/10
Anna
1 晚家庭旅行
10/10
Santiago
1 晚商务旅行
10/10
Jaime Jordy
1 晚行程
10/10
Paola
1 晚行程
4/10
I booked my room to stay in a comfortable place before my trip and turns out i had to shower with cold water because my room didn’t have hot water. I could not be more disappointed, warm water it’s like the basic thing a hotel should offer. I told the receptionist and she didn’t even say anything or offer an apology.