It is a nice hotel. I was on junior suite which is of a good size and modern. No air conditioning heat or cold. It has a restaurant on the 12th floor with Amazing city views. Is good for the price . Doesn't have gym
Juan Jose
1 晚商务旅行
10/10
I love the staff! There was this really handsome young guy that was super helpful
Lucas
2 晚家庭旅行
10/10
Magical place, magical hotel. I genuinely have zero complaints.
Lucas
3 晚家庭旅行
10/10
The hotel staff were exceptionally friendly and understanding, especially as I dealt with an issue with LATAM; they went above and beyond to assist me. The building’s elevator is a welcomed convenience, as every step at 3,500 meters above sea level is no small feat. The view from the 12th-floor bar is truly breathtaking. While the room felt a bit outdated, this was reflected in the price, making it overall a good value for the stay.
Amy
3 晚家庭旅行
10/10
Staff was very nice and friendly. The restsurant was booked but they provided room service and the food was excellent. I checked out before breakfast so they supplied a boxed lunch. It is a great licatiin uf you are taking the Inka Express as it is less than a 5 minute walk.
Wendi
1 晚行程
6/10
Check in took extremely long
Annette
1 晚家庭旅行
6/10
Construction noise and music from local bars kept us up most of the night.
melissa
1 晚浪漫旅行
4/10
Front desk was too slow; charged extra days. Corrected finally after keeping us waiting for a while!!
真实旅客
1 晚家庭旅行
10/10
Great place. Great Price
Gustavo
4 晚行程
2/10
Stevie
1 晚行程
10/10
Camas buenas, buen tamaño de habitacion. Un poco alejada del centro. Buen precio parablo que recibes
Luis Felipe
4 晚家庭旅行
10/10
Shaw
1 晚行程
10/10
Awesome view. Great food. Super clean and friendly staff.
Sonia
1 晚家庭旅行
10/10
Roberto
3 晚行程
10/10
Beautiful view to the city, super clean and friendly staff
Sonia
1 晚行程
6/10
I'll start with the Pros.
Great views of Cusco, and the Restaurant Bar at the top level has great food for both breakfast and dinner. It was super convenient on those days you just need to rest and don't want to do much walking. Also hot water was very hot.
Now for the Cons:
The front desk staff are extremely unhelpful. When we arrived we didn't find a safe or mini fridge in our room. When we asked the front desk about it they basically told all three of us that it was there and we were all lying about not having one. The following days when we brought it up, they just dodged the issue, saying another set of staff (like housekeeping) will "look into it." We only received a safe and mini fridge when another room on our floor checked out and they gave us theirs.
Noise. This has got to be the loudest hotel I've stayed in, like ever. Rooms are not sound proof at all and you can hear everything from the hallway to the upstairs rooms, to the dogs barking on the street 8 floors down. Not to forget the train that goes right by the hotel and makes a great amount of noise in the morning.
Airport shuttle was advertised as free on the website, but we had to pay for it. So they lied about that service. They don't even take you themselves they just called up someone and had them take us.
Overall I was not impressed with Polo Cusco Suites, which is why I would give it 3 stars. There are more cons than pros, for me and my friends who stayed here May 9th through the 15th of 2024.
Kevin
6 晚结伴旅行
8/10
La chambre était très grande et propre mais pas moderne. Le personnel agréable. Le petit déjeuné = bon mais sans plus, servi dans le restaurant panoramique, très sympa la vue. Mal situé par rapport au centre de CUSCO mais pratique pour prendre le train pour PUNO...
Nora
1 晚浪漫旅行
8/10
Clean room. A little run down. Very helpful at the front desk. Food at the hotel’s restaurant was really yummy and decent price.
Simona
3 晚行程
10/10
Easy to grab a Uber or taxi within 3 minutes. I thought the train track had charm- it did not bother us and stopped early enough in the evenings. Breakfasts is abundance. Staff aims to please and accommodate. Drink the complimentary coca leaves to relief headaches and other symptoms of altitude. Works wonders. The area is noisy as expected, but we did not venture out. We did not walk to the square- due to altitude- Cleanliness could be improved, minimal towels left and were “old”. But, overall, we liked our stay there- we are seniors.