El hotel requiere algo de mantenimiento, y cambio de luces en las habitaciones, ya que se ven muy oscuras, el agua en la reghadera no se mantiene a una temperatura estable, cambia de frio a caliente permanentemente, lo que hace muy complicado el proceso de bañarse. Durante el tiempo de estadia repararon el unico ascensor que tenian, por lo que tuvimos que subir y bajar escaleras, hasta un 7mo piso
Jose Joaquin
Jose Joaquin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Susana
Susana,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 28 日
Sven Lars
Sven Lars,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
.
Valerie
Valerie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Ok
Moises
Moises,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 6 日
Nice hotel for very good orice
It is a nice hotel. I was on junior suite which is of a good size and modern. No air conditioning heat or cold. It has a restaurant on the 12th floor with Amazing city views. Is good for the price . Doesn't have gym
Juan Jose
Juan Jose,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
I love the staff! There was this really handsome young guy that was super helpful
Lucas
Lucas,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Magical place, magical hotel. I genuinely have zero complaints.
Lucas
Lucas,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 14 日
The hotel staff were exceptionally friendly and understanding, especially as I dealt with an issue with LATAM; they went above and beyond to assist me. The building’s elevator is a welcomed convenience, as every step at 3,500 meters above sea level is no small feat. The view from the 12th-floor bar is truly breathtaking. While the room felt a bit outdated, this was reflected in the price, making it overall a good value for the stay.
Amy
Amy,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 21 日
Staff was very nice and friendly. The restsurant was booked but they provided room service and the food was excellent. I checked out before breakfast so they supplied a boxed lunch. It is a great licatiin uf you are taking the Inka Express as it is less than a 5 minute walk.
Wendi
Wendi,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 17 日
Check in took extremely long
Annette
Annette,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 9 月 15 日
Construction noise and music from local bars kept us up most of the night.
melissa
melissa,1 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2024 年 9 月 10 日
Front desk was too slow; charged extra days. Corrected finally after keeping us waiting for a while!!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 17 日
Great place. Great Price
Gustavo
Gustavo,4 晚行程
Expedia真实住客点评
2/10 很差
2024 年 8 月 10 日
Stevie
Stevie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 8 日
Camas buenas, buen tamaño de habitacion. Un poco alejada del centro. Buen precio parablo que recibes
Luis Felipe
Luis Felipe,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 28 日
Shaw
Shaw,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 27 日
Awesome view. Great food. Super clean and friendly staff.
Sonia
Sonia,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 6 月 25 日
Roberto
Roberto,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 6 月 25 日
Beautiful view to the city, super clean and friendly staff
Sonia
Sonia,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 5 月 20 日
Pros and Cons of Polo Cusco Suites
I'll start with the Pros.
Great views of Cusco, and the Restaurant Bar at the top level has great food for both breakfast and dinner. It was super convenient on those days you just need to rest and don't want to do much walking. Also hot water was very hot.
Now for the Cons:
The front desk staff are extremely unhelpful. When we arrived we didn't find a safe or mini fridge in our room. When we asked the front desk about it they basically told all three of us that it was there and we were all lying about not having one. The following days when we brought it up, they just dodged the issue, saying another set of staff (like housekeeping) will "look into it." We only received a safe and mini fridge when another room on our floor checked out and they gave us theirs.
Noise. This has got to be the loudest hotel I've stayed in, like ever. Rooms are not sound proof at all and you can hear everything from the hallway to the upstairs rooms, to the dogs barking on the street 8 floors down. Not to forget the train that goes right by the hotel and makes a great amount of noise in the morning.
Airport shuttle was advertised as free on the website, but we had to pay for it. So they lied about that service. They don't even take you themselves they just called up someone and had them take us.
Overall I was not impressed with Polo Cusco Suites, which is why I would give it 3 stars. There are more cons than pros, for me and my friends who stayed here May 9th through the 15th of 2024.