You only have one chance to make a first impression,and the front desk staff failed miserably. You must wonder why you get offered a room that requires the longest walk from the elevator. I rejected this option and asked the individual to get an update from housekeeping. Now I was in luck as a room close to the elevator was available. I accepted the room and asked for our luggage to be sent to the room. The desk clerks began giggling and later I realized why. Yes our room was near the elevator but required walking up and down ten steps for two buildings to be connected.
The room was small and sufficed for a one night stay. However the room was missing a desk or table to set up a laptop. The coffee machine was nice but the water bottle was non exixtant. The charged me $9.50 for a bottle of water...outrageous.
Hotel.com asked if I was offered any perks based upon my status, sadly I was not.
Breakfast was not included.
SAMUEL
SAMUEL,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Bill
Bill,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Great hotel. Newly renovated. Room was big and beds were comfy. Water pressure and shower temp good be better. Great location.
Christa
Christa,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Great place
The hotel was still being renovated, but no noise, etc from that. Staff, food, bar, decor all great.
Great location walked everywhere, even to the train station.
Margaret
Margaret,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 8 日
Shailendra
Shailendra,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
The workers were really cooperative and kind.
Zachary
Zachary,6 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 6 日
El hotel tiene una ubicación privilegiada. El personal fue muy amable, las instalaciones y la habitación estaban en perfectas condiciones y muy limpias.
Hubo tres cosas que nos me gustaron tanto:
1. Que no se incluyera desayuno, y los precios del restaurante estaban muy caros.
2. Además, al estar en pleno centro de Anchorage, en la noche se escuchaban los gritos de los habitantes de la calle (drogados).
3. Lo peor: que cobraran el estacionamiento, con ese precio deberían incluirlo. Me parece excesivo.
Grettel
Grettel,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
I was pleasantly surprised! I thought the Aviator Hotel was an older hotel and located in a different location. The ladies at check-in were very welcoming. Check out was easy. We would stay again.
Ricky
Ricky,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
Front desk staff is a little green in presenting information in a professional manner. I shouldn’t have to ask questions such as “what are my breakfast options”. Asked for two keys, got only one. Lots of chatting amongst colleagues and little focus on looking and behaving professionally.
Air extractor in the bathroom is way too loud.
Other than that, the new decor (remodeling still in progress as I write this) is very elegant, original and tasteful.
Pierre
Pierre,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
This is a very good option for downtown lodging. The hotel is towards the end of a major renovation, but there was not much work remaining when we were there. We stayed there at the beginning and end of our train trip. Rooms facing the parking lot are quieter that the ones facing 4th Street. There is an excellent coffee shop/gift shop onsite, as well as a full service restaurant. We did not eat breakfast so can't attest to the quality of the food.
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Beautiful hotel & rooms, great location and personable staff. Absolutely would stay here again.
Allison
Allison,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
This hotel is well located and is staffed by friendly helpful people. The room had lots of unexpected amenities. It was a pleasure staying there.
Fay
Fay,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
Good hotel under renovations
Chia Jung
Chia Jung,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 1 日
Enjoyed our stay!!
The hotel was lovely! You can really appreciate all the hard work put into the renovations being made. Staff was amazing and always greatly appreciated! We truly loved our stay. Only concern was we requested a harbor view room and did not receive one and the road noise was rough making it difficult to sleep.
Overall everything else was over the top!! Thank you for a lovely stay!!
Lesley
Lesley,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
This place was in the middle of renovations but I can see it quickly becoming more expensive. We were luck to score a room since they have air conditioning and a nice atmosphere and massive gym.
Kevin
Kevin,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 31 日
The thermostat was set up improperly. I could not set the heat below 68 F. Consequently at night I could not lower the heat to 65 and I wok up sweating. When I informed the lady at the front fest she asked, “Did you try to adjust the heating unit itself?” I had to inform her it was not my job to crawl around trying to get the heat adjusted. She then suggested they would have someone come and look at it. I suggested after dinner. After dinner a fellow showed up and turned the heat up. I had to explain again that that was not the problem. He did not seem to understand. I asked if he spoke English and he said, “a little” I explained again and after some attempts he gave up (as I had much earlier. A few minutes a security man came by, I explained again, he did all the tests and agreed the thermostat had not been programmed correctly. The desk lady said we could make a room change as all the thermostats were not the same. The security man told me that was not correct; they are all the same and would all have to be reprogrammed. Then he was the first employee the say he was sorry. The desk lady should told not to make up doo to make the customer feel better. The desk lady should be told that it is the hotels responsibility to fix problems and not suggest the customer try. When we went to dinner the waitress that greeted us immediately if we wanted to see a menu. A little confusing because usually I’m asked if I would like to be seated. If I want to see a menu I take — I’m out of
Charles
Charles,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
william
william,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
Conveniently located, recently renovated hotel with many amenities. Only issues was the lukewarm shower.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
All employees were extremely helpful. I love how clean our room was.
Kristen
Kristen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Just stay here already!
Hotel is still work in progress regarding the renovation but we found it to be quiet, and very nicely decorated / appointed. We stayed on the 1st floor (basement?) level which had its own lounge area and the gym. The space was lovely, big and felt like our own private space as it was so new that there wasn’t anyone using it. They were still putting together some of the gym equipment when we arrived but that wasn’t an issue for us. We did find that not all of the doors to the back parking area had working hotel key readers so we had to be thoughtful when exiting so as not to get locked out and then having to walk a bit to an open door. Not a big deal, just part and parcel with the renovation work that is in flight.