We loved staying here!! The entrance is right off of 5th Avenue. Fah bar and restaurant has good food and has great live music.
We stayed on the bottom floor, room 102, close to the bar and the music at night didnt bother us. We liked being able to hear it from the comfort of our king bed. The pool could be nice, but the constant falling of leaves from the tree prevents that. I think they only run the pump for a short period each day. We didnt come for the pool thankfully. We liked having a patio with a table and chairs, but the mosquitos were too bad in the courtyard to sit outside. The staff was very nice and they are there 24 hours. We felt safe with the gated entry, but they need to add another gate from the bar. Anyone can walk through the bar to the hotel. Our room was nice and clean. The maid came every day. The lock on our door needs fixed.The shower is pretty small, but over all fine. We would definitely stay there again for the price!!
Heather
Heather,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 21 日
El hotel está bonito, en la quinta avenida a lado de un restaurante y frente a un bar, puede ser un poco ruidoso por la noche, pero si vas de fiesta a playa del carme no tienes problema con ello.
Valentina
Valentina,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 2 月 17 日
This is a hard review because we love this hotel Playa Del Carmen is a yearly destination for us and after staying here last year we had no intention to ever stay anywhere else the penthouse was perfect for us. This year we rented the penthouse again and were not informed that the lower bedroom was not available and locked up Everything was dirty nothing was prepped for our visit the refrigerator was in and out so we lost food that we purchased the microwave took four days to arrive as apparently the old one was broken and instead of buying a new one they had to wait for someone to check out to bring us a replacement. The stove didn’t work the oven didn’t work the whole room smelled like a fish tank our mattress was stained and disgusting. After all of that they still tried to charge us 350 pesos to replace a towel because they said it was excessively dirty so we took it back upstairs and hand washed it brought it back to white and had to take it back down something they could’ve done with the washing machine. They provided no bath mats no dish towels for the kitchen. The pool was cloudy and disgusting and just a mosquito breeding ground so the mosquitoes were unbearable when sitting on the balcony. The reservation showed up to six people we checked in with four and when my niece came for the final two nights they tried to charge me for her. The water was shut off twice. We have already booked with a different hotel for next year and are so disappointed
Wilbert
Wilbert,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Karla
Karla,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 5 日
Good
Wieslaw
Wieslaw,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Edith
Edith,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 4 日
A little noisy
Gordon
Gordon,16 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 24 日
Walking distance to everything shopping restaurants bars and beach. I've stayed here a few times in the past but this time the ceilling was leaking water. the staff promptly gave me a different room. This place is my go to when visiting playa.
Juan
Juan,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 19 日
Lilia Daniella
Lilia Daniella,3 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 13 日
Un poco descuidada si no te es malo el ruido porque hay un bar que hace mucho ruido ahí todo bien
Luis Armando
Luis Armando,7 晚行程
Expedia真实住客点评
6/10 好
2024 年 9 月 24 日
Staff was courteous and helpful. Rooms are small and very antiquated. There was no hot water in our room for two days. The door to bathroom was rusted on the bottom and did not lock.
Pros: located right in the heart of the shopping and nightlife district.
cons: as mentioned above and no elevators if you’re carrying heavy luggage. Definitely not a place where you’ll sleep in the quiet.
Agustin
Agustin,3 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 8 月 4 日
El ruido es imposibleeeeee.
aurora
aurora,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 8 日
Muy buena ubicación y excelente costo beneficio
Fenando
Fenando,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 5 月 2 日
Todo bien solo que hay un bar en la entrada y se escucha mucho la musica hasta como 12:30am
Martin
Martin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 4 月 28 日
Enjoy
It is a good place to stay, you can enjoy the party with only going out the hotel, really good location. If you don't like the noise it is not for you. This place is good for families
NADIA
NADIA,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 4 月 5 日
Es agradable y precio justo, muy comodo! Recomiendo
Noé
Noé,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 4 月 1 日
H
Jose
Jose,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 3 月 20 日
Getaway
Great
Gustavo
Gustavo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 3 月 17 日
Customer service very nice, always helped with our needs.
Maria Adriana
Maria Adriana,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 3 月 16 日
Intolerable noice from clubs next door
Monty
Monty,1 晚行程
CheapTickets真实住客点评
10/10 绝佳
2024 年 3 月 15 日
Fun
Great
Gustavo
Gustavo,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 3 月 14 日
Por circunstancias de indole mayor tuve que ahcer el check out el dia lunes faltandome 2 noches, me pueden reembolsar algo?
Fernando Leyvas
Fernando Leyvas,6 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 2 月 29 日
Buen servicio pero las instalaciones de del cuanto estaban ya viejas y en mal estado