I'm sad to say that we did not think Redbourne Lodge met the standards of a 4-star establishment. Our room was 'OK' but 'bare', the shower plughole was dirty and broken, the plug chain in the basin was broken, there was no soap dish so it just became a squishy mess on the basin. The fridge was rusty, the security chain was broken, one hot tap in the basin was not working. The toilet flush needed attention. The slope in the shower was dangerous. The windows were dirty with what looked like mould. The toilet seat was loose. Outside basic plastic chairs, no cushions and no small table for drinks. Two bottles of water in the fridge - one already started!!! Nextdoor's TV could be heard very well. I don't expect to make my own toast in a 4-star establishment. Cornflakes 'soggy'. Not adequate to just cover with clingfilm. They don't stay crisp. On first day lots of people wanting to check out. No-one there to do it. Big queue forming in Reception. Eventually waitress did it which meant there was no service in the breakfast area. New people were arriving with no idea where to sit and no-one to take orders. It was fairly obvious they were selling up as agents were walking round with clipboards and we guess the state of the place reflects this apparent lack of attention to detail.
