ATH itself is a gorgeous hotel! I love the natural elements in the design and the perfect mix of classic and modernity.
I was very disappointed in room service and mentioned it to the front desk upon checkout. Room service would come and do nothing but replace the free waters. Towels were left on the floor in bathroom, coffee pods weren’t replenished and empty glasses and coffee cups were left and bed wasn’t made. One day I had to flag room service down after they had been to the room to ask them to remove trash and items and clean. Really unacceptable and disappointing.
Some of the wait staff kept looking at me like I didn’t belong there and at least two of the front desk attendants. I thankfully I don’t experience this often but when I do it’s very obvious and hurtful. As a business owner who travels the world it’s important for me to keep note of these things. I was prepared for the level of colorism in Panamá among certain groups though.
For the most part, people in other areas were completely lovely and I was happy my limited Spanish made it easy to navigate the landscape.
While some things were unpleasant, I want to give special mention to Érica and the bar staff and Irving (doorman)
They really went above and beyond and while I won’t be back to American Trade Hotel, they were exceptional and I would definitely have a drink with them when I return :) thank you