Terribly stay experience. Room is very small for two queen size bed. Hotel quality is not as stated as 5 stars. Staff very unfriendly except the door men and the staff when I checked out. I realize NYC just experienced electricity black out and it’s understandable some malfunction but when the lifts are not working the hotel staff totally don’t care about how consumers feel, they don’t try to solve it but just avoiding answering our questions. There were times I try to call hotel staff but never anyone answer the phone. Also they unbelievable charge you over 50$ per person per night just for the facility I can use, water I can drink? It’s like robbery. Never will I come to stay here again
Ching Chien
Ching Chien,7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 7 月 28 日
飯店位置很棒去哪都方便
早餐與晚餐點心很豐富⋯但戶外窗隔音設備不好常常聽到警鳴聲響
Anita
Anita,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 1 月 22 日
with light free dinner that is very good. Breakfirst is not good.
Location is good. near Central park
Yung
Yung,1 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 8 月 21 日
很不错
很干净很舒服
Gulai
Gulai,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Best hidden gem in nyc
I kind of don’t want to give the review this hotel is due bc it’s such a hidden gem, but this is my favorite hotel in Manhattan. The happy hour and breakfast are such a nice amenity and the room was lovely and clean and stylish. Such a treat to stay here!
Kimberly
Kimberly,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Great location and staff
Great location and staff. Easy to navigate and friendly staff with breakfast and happy hour when staying in a certain grade of room
Preston
Preston,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Great hotel & location
It was a great stay. The hotel is lovely , with large comfortable rooms. I always have loved the breakfast on the terrace.
The only room for improvement is in the bathroom- it needs a refresh and better lighting- for women to apply makeup;)
This is probably our third or fourth visit
Sally
Sally,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Je reviendrai !
Le personnel est très accueillant et efficaces, les chambres sont grandes et confortables, et les buffets à volonté (matin et soir !) sont bien pratiques dans une ville où les repas coûtent si cher. Un seul regret : pas de rideaux occultants pour bloquer la lumière extérieure.
Sabine
Sabine,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 5 日
David
David,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 5 日
We were very disappointed with our stay. This is not a five star hotel as advertised.
Justin
Justin,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 22 日
not a five star hotel, the free breakfast was really not good.
Jeanette
Jeanette,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Madis
Madis,8 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 1 日
Martin
Martin,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Excellent location, food and drink at night is a great thing to have onsite
Jasen
Jasen,5 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Steven
Steven,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 28 日
KEISHI
KEISHI,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 27 日
Good spot in Midtown
We stayed 3 nights. Good location in midtown. Breakfast and Happy Hour every day was included. Parking is offsite but the kind lady at reception helped me out with the SpotHero app which found a great rate at a garage around the block. The room was small but we managed. The service was good and people were friendly. I used the gym for yoga because our room was too small. Room was clean and everything worked.
Leonard
Leonard,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Second Time staying at WestHouse. Perfect Location and great Hotel.
Patricia
Patricia,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 22 日
Another lovely stay.
Overall, another great stay at the Westhouse.
There was a small issue on arrival, when reception did not have any record of the reservation that I had made 6 months earlier.
After approx 20 minutes, this was rectified. We also didn’t receive any help with getting our luggage to our room, after asking twice we got it upstairs ourselves.
The food and drinks in the Terrace was as lovely as usual, as were all the staff.
Stella
Stella,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Enjoyed the staff and amenities this Hotel offers. Everyone was professional and helpful. Walked to theaters and surrounded by great shopping and Time Square.
Kate
Kate,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 14 日
I booked a Deluxe room with 2 Queen beds as my son is a teenager. We checked in before 7pm having flown from the Uk . The room had been given away . We were given 2 single rooms . My son is under 18 so not ideal.Not sure what level of room they were but there were no robes or slippers as advertised . And main point is we could not be in the same room with 2 beds , as i had booked months ago . Disappointing