I stayed in the hotel for four days with my kids and parents. The hotel overall is good compared to others in the city. Just the hotel is still on the construction nearby and therefore when we had breakfast in outdoor area there's so many flies. Other than that, I would say it's satisfied and the restaurant manager was so nice to my kids. I'm particularly impressed by the manager Joyce who handled my grievance on a misunderstanding about the shuttle bus service. She managed it in very professional and sophisticated manner. The Korean lady in the reception is also very nice and polite. We have rented a car in Hertz there but it's quite expensive.
Mary
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 30 日
숙소 청결하고 너무 좋았어요.
song
song,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
Sulit
Napaka sulit ng family premier room. Lots of beds, malambot ang pillows, service is great also. For the price, room and food. Good deal po ito.
Roxanne
Roxanne,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Wonderful Experience
Booked this as part of a long stay in the Philippines. I must admit I was very impressed with the hotel and it's amenities for the price you pay. Everything is well maintained and the staff are super accommodating. Will stay again in the future
Adam
Adam,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
Adam
Adam,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 18 日
We stayed for 10nights and 5x we had to call front desk because the water heater wasn’t working. They would send a service crew to reset the water heater and it would work for a day or two. Very frustrating!!! The other problem was our key card; it failed to open the door 4x. Our room was located on the 5th floor and had to walk all the way to the front desk(atleast 10mins one way) to get new set of cards 3X out of 10 and on the 4th time that happened, the door lock where you tap the card was actually the problem. But before that, staff kept saying that we exposed our key cards with electronics/cel phones that’s why it’s not working! Now, they said the door lock battery was depleted. We were locked out of our room for 1hour and 20mins. Staff needs to explain more about the situation and what to expect when they are fixing something and NOT just leave you hanging to help another guest in the hotel while your issue is not yet resolved. Situation is already very BAD and poor communication escalated the situation. Some staff were very nice but there are some that are rude. I don’t recommend this place and will NOT return here.
Mary Ann
Mary Ann,10 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
DAISUKE
DAISUKE,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Staff are excellent
Elle
Elle,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 10 日
Renovated room
Joana Marie
Joana Marie,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 10 日
Best hotel staff from front desk to room service personnel. Hotel is showing its age with a major renovation needed.
Ruth
Ruth,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Property staff are awesome but the building and rooms are showing their age. Water leaks were visible at lobby elevators entrances at the floor we stayed.
Jeffrey Neil
Jeffrey Neil,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Great stay room is clean friendly people at the front desk will come again.
Dorothy
Dorothy,2 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 2 日
Staff was not helpful at check in and refused to let us speak with a manager. No communication problem since my girlfriend is Filipina. They were not well trained and very nervous when we asked to speak to a manager. After three attempts they stated there was no manager on duty. No hot water! I would not recommend this hotel. They need to reevaluate the way in which they treat their customers. AVOID THIS PLACE!!!
Stephen
Stephen,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 31 日
Family friendly and clean
Loradel
Loradel,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 25 日
ANNABELLE
ANNABELLE,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 24 日
You can see the dust when you opened the closet. They only gave us one bathroom tissue which is halfway
Imelda
Imelda,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 24 日
We initially got a room that smells funky. Make sure to ask for their updated rooms.