We are a family of 5 with 3 kids, booked a king with sofa bed. Checked in after 7pm. We had to go downstairs and get our own towels and then when we got ready to make the sofa bed, we couldn’t find any linen. Called downstairs and they said they would gather some and of course couldn’t bring them to us. My husband went downstairs and came back with a single flat sheet! The guy told them that’s all they had and they are booked and it’s hard times! I had to go to the car and get our own blankets to use! (Thankfully we had our own) If I make a reservation for 5 people and a sofa bed, the expectation is that there is linen available for all. So there was definitely a lack of customer service. The hotel itself was ok, but the floors are thin and it was like staying in a first floor apartment. Breakfast ended at 9:30, but at 9 am, they weren’t replenishing anything. We will choose somewhere else to stay on our next visit.
Ashlee
Ashlee,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Ana Maria
Ana Maria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Taysha
Taysha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
真实旅客
13 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Lee
Lee,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Nice, friendly faces at the desk!
Nice, friendly staff eager to assist and get you checked in...even if its 2 hours EARLIER than they anticipated. Smiles, help with directions...they went above and beyond to help me enjoy my stay
Robert
Robert,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Rajinder
Rajinder,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Tung-Ming
Tung-Ming,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Ruben
Ruben,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Excelente todo
Ma lorena
Ma lorena,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
真实旅客
5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Jonathan
Jonathan,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 30 日
Needs room and service improvements
The sofa-bed was broken. It take some discussion in the lobby to the front person to understand is their responsibility find a solution. The carpet was disgusting and the bathrooms needs deep cleaning
Daniel
Daniel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
The hotel stayed super clean and the manager Stevie was amazing! She was super sweet and friendly! Definitely gonna be staying here again!!