En el restaurante mexicano el hostess previo a asignarnos mesa hizo el comentario de que si mi niña no se portaba bien la encerraría en un cuarto oscuro, siendo que aún ni entrábamos al restaurante.
miguel
miguel,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Fue excelente en todo, Alejandra de Pool agradecemos toda tu atención y tu buen humor para con todos.
Maria Esther
Maria Esther,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
Pool service needs to improve.
Eduardo
Eduardo,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
Spectacular views and resort
Property was beautiful and large. Food and restaurants were great. The staff was ok, some wete just going through the motions but it was Easter Day. The only thing I really disliked was being on the beach and the constant harassment from the vendors. I know the resort doesn't own the beach, but it really ruins the beach vibe.
真实旅客
4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
jose antonio
jose antonio,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
Raul
Raul,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Andrea
Andrea,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Will definitely return ❤
Beautiful!
loved everything from start to finish!
Marivel
Marivel,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 7 日
Hotel caro en costo beneficio
La calidad de los alimentos es baja, el
Sabor no es agradable, las albercas frías, no hay jacuzzi cómo diversión extra ,
aldo
aldo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Jenna
Jenna,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 29 日
anthony
anthony,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Andres
Andres,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 26 日
Joshua
Joshua,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 24 日
Brenda
Brenda,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 22 日
Disappointing experience
The check in was really the start of the bad experience because of a system issue between Hotels.com and Iberostar, the kids age was not correct and we needed to pay a lot more unexpectedly. In addition, the room was having an issue with the fire sensor and it was constantly flashing. The solution was to add tape to cover the light during the nights. Finally, I believe that the teams and employees help a lot and provide customer service, but due to orders and because of an out of common sense management, the full holiday was ruined. So not really interested in returning to an Iberostar hotel...
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
MIGUEL
MIGUEL,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Christopher
Christopher,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 19 日
stinky pillows not replaced despite requests. excellent buffet with seared ahi tuna! new system great as reservations not required for the a la cartes except the japanese. first come first served & waiting lists usually about 45 minutes & paged by text. churros available but not freshly fried like in the past & no mexican fiesta with traditional games. steakhouse new york strip with chimichurri so good. japanese could learn from other tepanyaki ginger & sesame sauces. no tamales or enchiladas at the mexican. tacos poolside were a treat! 24 hour starcafe had cappuccino, chai latte & pastries. usually boogie boards available for borrowing but here private co lets you buy ratchet but functionable boards & buys them back for $20. lifeguards lovely & tell you about the surf conditions to save you before you hit the waves! activities fun, dance lessons, aqua size, yoga & bingo. shout out to moni, marco polo and carlos for friendliness. traditional seed bead craft included. pool will be heated next month;(. evening show tickets expensive at $99/person. (never had to pay at other resorts.) higuera golf course next door fab & transport in golf cart included (we tipped). pool tables busy. cues and balls lent at reception if you leave id. wonderful wrist band with room key attached & no towel card required very helpful! coke zero & sprite zero in mini fridge! coco chases grackles. despite the pillow thing, our second time here & the quality of the food will likely draw us back.
vivienne
vivienne,11 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 17 日
Helene
Helene,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 16 日
Lugar muy bonito bien cuidado, el personal muy amable y atento, faltaría renovar los cuartos y sobre todo los colchones.
Helene
Helene,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 16 日
Average stay. The food wasn't great and there wasn't a very large selection at the buffet. You can't make reservations at any of the restaurants so sometimes you can't get into eat until very late. We went for New Years, we had planned to go to the night club but at the door we were told it was $50 per person to get in, because they had dancers and a bunch of activities. We ended up paying $50 for 2 people and there were only 2 other people in the bar! It didn't end up getting busy at all. There was no indication previously that we would have to pay extra to get into to a part of the all inclusive we already paid for. It wasn't horrible it was just an average stay.
Kassie
Kassie,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Me gustó mucho la comida variedad de menú y actividades, pero el servicio del personal no todos son amables, y ciertas áreas descuidadas como las escaleras, la playa con muchas piedras y no tienen sombrillas o palapas para estar en la playa
Abigail
Abigail,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Hun
Hun,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 14 日
We were very unhhappy and disappointed with this hotel and we will not be staying here again. We booked a ocean view room with a king bed well in advance and did get the ocean view room with 2 doubles. We asked to be moved and were told that there was no availability for a king size bed so the solution was to push the beds together. So one of us were always sleeping in the crack of the bed. Not acceptable. The hotel is pretty far away from everything so cabs were needed and very expensive to take us from one place to another. We were also there to look at wedding venues- made an appointment with Victor- he showed up 30 minutes late so we cancelled with him. What is our time worth?
The food was always cold no matter what restaurant we chose to eat at. The best thing that we found at this hotel was that the staff was very helpful and apologized for all the mishaps. - for that reason alone- i would rate this a 3/10. There are pother places to stay in puerto vallarta- this is not one that I would recommend.