Our family of four, parents and two teens (16 and 14), had a great time! The property is beautiful, and the view of the volcano is outstanding. Our superior room had 2 queen beds and was comfortable with excellent A/C. We enjoyed trying out the different thermal pools and the regular swimming pool, moving from hot to cool, cool to hot, trying to figure out why different ones were empty on different days? They are much nicer in person than in the pictures! We enjoyed the casual restaurant by the pool more than the formal dining. The breakfast buffet had many options, but was better on the second day; the first day they seemed to stop refilling things after 8:30am. Most of the staff we encountered were very friendly and helpful, the only exception being one (of the three) towel ladies who was repeatedly very unfriendly for no discernible reason. Overall we would recommend this resort and we would stay here again.