We waited quite a while to check in, staff were busy, understaffed, they lady was very helpful and friendly and apologised. Room was nicely decorated and we had a fan in the room in this hot weather which was nice, coffee machine and Sloe gin were great. Large extractor fan outside room which was very noisy, on until 11pm and then again on at 5.30am so a very interrupted night, hardly any sleep!! Bathroom plumbing noisy. Could do with a full length mirror in room too. In the morning breakfast was good, good choice although missed the pancakes they used to do. However Jess who served us in the morning was very unfriendly and unhelpful, she slammed things on the table to us and other people around and did not talk, when we checked out it was Jess again, she only spoke to say how much we owed and didn't ask us how our stay was or anything else and didn't thank us or say bye, our opinion she shouldn't be in the hospitality business. We stayed here 15 years ago in the family room and had a lovely stay, this time however was not good so don't think we will be back unfortunately!