While the resort grounds are well-maintained and the property appears impressive at first glance, my overall experience fell short of expectations for a 5-star resort.
Firstly, the location is quite remote far from the city center and without any nearby options for dining or shopping outside the resort itself. This limits flexibility and makes guests entirely dependent on what's available within the property.
Another inconvenience was the parking situation. Depending on your room’s building, the walk from the parking lot can be quite long, and the golf cart service which is supposed to assist with transport around the large property is not always available or reliable.
Service quality and attention to guest convenience did not reflect the 5-star standard. I was hoping for a more responsive and guest-oriented experience.
The breakfast area was another point of disappointment. It was consistently overcrowded, making it difficult to find a comfortable table indoors. The only alternative was to sit outside, which is only pleasant if the weather cooperates.
Overall, while the resort has potential, the experience didn't quite meet expectations especially given its rating. Improvements in service, accessibility, and dining logistics would go a long way in enhancing the guest experience.
