We had great hopes for this hotel and we’re excited to stay somewhere different for our yearly business trip to New York. The hotel was lovely and the staff was super welcoming. However, on night 2, the heating went off. I’m not sure if it was property wide, but our room was affected and it was almost unbearable. We had to ask for heaters and for extra blankets. (it would’ve been great to have some kind of communication from the hotel manager about what was going on and offer these things, but we heard nothing about it) We even bought our own heating pads because it was very cold in the night was around 18° or 19° on average. We did ask for a bill adjustment, but if they did, it was hardly noticeable. That was a bit disappointing.
The only other thing I would say is that because it’s an older (and beautiful! ) property, and the glass must be a little thin, we could hear almost every outside noise. We were on the second floor, so pretty close to the sidewalk, but people would sneeze and we could hear it. I think I’d stay there again, but I would make sure it was fall or spring so that we wouldn’t have to worry about the temperature situation.
