My son had a seizure from a high fever. Even with the insurance on my reservation, I was not able to get my money back from the stay. The hotel told me since I booked through a third party, THEY was not responsible. I needed to go through Expedia and make a claim . Expedia told me to contact the hotel. This would have been my first time at this hotel and now I don’t want to ever book them or go through Hotels.com ever again
Nyeesha
Nyeesha,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 26 日
Charlene
Charlene,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 19 日
Shayla
Shayla,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 10 日
My stay here was good, it was a nice quick weekend getaway
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 10 日
Eryn
Eryn,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 9 日
Tiffany
Tiffany,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 4 日
Erin
Erin,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 27 日
Melissa
Melissa,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 27 日
Shonte
Shonte,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 27 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Frederick
Frederick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 25 日
Do not book here. I was in the property a total of 45 minutes, including checking in and getting to the room and out. There was mice 🐁in the room. I saw one mouse 🐁 literally in the first 30 mins and then I saw another one across the room. I called the front desk to let them know and they tried to be funny by saying “Oh, you must have left the door open and it got in. It was probably waiting for you.” I told them I wanted a room guaranteed to be free of mice and they said they could NOT guarantee that there would or would not be any mice 🐁. Right as I was on the phone I saw on the mice run across the room a third time and they literally heard me say, “I just saw it again” Clearly they must know of the infestation but don’t disclose that information. For sanitary reasons and hygienic reasons do not book here.