It was clean and a place to stay. My refrigerator was broken and i list everything
Kathryn
Kathryn,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 24 日
Pas très propre le lit avait tache de sang
Pas de mouchoir
Mal propre sale de bain
Benoit
Benoit,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
No good
I wasn’t at all impressed being in this alleged upscale hotel where the rooms smelled of mold and finding roaches was a huge turn off
Marilyn Ashlie
Marilyn Ashlie,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
They sold my room to someone else I selected for a digital key then they only had one room left available and the key didn’t work. So the maintenance guy who was awesome spent a some time fixing it while we stood in the hall for 30 min at midnight after driving 9 hours. No sheets on the fold out then was told they didn’t have sheets to watch someone else get handed sheets and a blanket. Breakfast area was very messy and not very good. But the breakfast attendant was amazing a she did a great job doing what she could by herself. Felt bad she was on her own. Do not recommend.
Tara
Tara,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Jeanneth
Jeanneth,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 2 日
Myrlina
Myrlina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Emily
Emily,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
No complaints
Very clean and super friendly staff.
Jacob
Jacob,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Very nice stay
Overall it was a pleasant stay. The walls towards the hallway seemed to be thin I heard folks as they walked by but I was so tired it didn’t bother me to much. The room was very spacious and clean it was very comfortable. The breakfast looked like it would have been good I was late (9:45) getting there so selection was low but it was good.
Zack
Zack,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 25 日
Disappointing
I was very disappointed in the cleanliness of the bathroom. The staff obviously doesn’t pay attention to detail. The corners of the shower are dirty, there’s grime around the shower and sink faucets, the mirror wasn’t clean and the sink overflow hole was filthy. I would not stay here again or recommend this specific location.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Dawn
Dawn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Great Place to stay
The hotel was clean and well kept. It is a newer hotel. Front desk staff was hard working on a very busy weekend with multiple event in the area. Manager worked hard to support his staff and make sure guests were supported. There was a slight issue with a room being ready at check in. When the manager saw us sitting he approached us and asked what the issue was. He quickly went over to the desk and worked with his staff to correct the issue. I will stay here again.
Isaiah
Isaiah,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 14 日
The room 402 miss hand and body shampoo. Overall is good.
Mélanie
Mélanie,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 14 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 10 日
Hidden Pet fee not in policies
This hotel is nice, it’s clean and comfortable. However, the pet policy did not mention an additional fee. It is one of the more expensive properties in the area when you are just looking for a travel stopover. Traveling with pets and finding one where the fee is included (like a Kimpton) was ideal. Upon check in I had to pay an additional 85 dollars for my small dog to stay too. I showed the policy page to the reception desk who would not provide any resolution or even able to explain why this fee is not written anywhere. The other area hotels with similar amenities clearly state the added fees if any. For this reason I probably will not stay again at this one.
Cathy
Cathy,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 10 日
We had a great stay. Only thing, is someone pulled the fire alarm at 7am, which broke our sleep.
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 2 日
OK Option for Laid Back Travelers
Location was great and staff was friendly, but the room left something to be desired. We were on property for just 12 hours as a roadtrip stopover, and we agreed that the room was fine enough for that amount of time only.
Surfaces were clean but nooks/crannies/corners were not. There were someone flecks of something on a towel or two. The TV had no reception and the AC rattled all night long. We could hear everything through the walls…
All to say, we didn’t walk in and right back out—but we will pick differently next time.
Logan
Logan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 19 日
On the way to Virginia
Front desk ladies were very nice. Room was great except for the tv not working properly. Breakfast not very appealing. Very nice lady working the Breakfast.
waynedebbie
waynedebbie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 18 日
jennifer
jennifer,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 18 日
Never book Homewood Suites Florence through Hotels
Im upset with Home2Suites and Hotels.com. Home2Suites gave us a room that was not cleaned. Because we booked through a hotels.com they couldnt rebook us to a clean room. Hotels.com rep could not give us a refund since it was the day of the booking, despite that I was not canceling the booking, only needed to switch to a clean room. It was 1AM so I had to pay for another room. Im disgusted with the service of both entities and want my refund.
George
George,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 3 日
Not very happy
Everything was good till morning when we all needed to shower and no hot water or any water pressure. Went to front desk and rhe lady looked for another room wasnt any cleaned and all she said was sorry so we all left without showering.
Didnt offer any refund or anything