Excellent view over Llandudno, superb location near Happy Valley, delicious breakfast, pleasant corner to bring our dinner, lovely old house. No lift, but we knew this. However, no in-room safe, only one key for 2 of us (and we'd booked a room for 3!) even though we asked. When we asked for more water- staff claimed manager was too busy, then that he was on a flight somewhere, then that they didn't have another water bottle in the entire hotel; no real sense of customer service.