Horrible awful arrogant staff.
Booked two nights.
When I came back the second evening my room was empty. I thought everything had been stolen.
Front desk had my bag though; they had just thrown everything in there and checked me out. They blamed Hotels.com saying that their message from them showed I only booked one night, even though my confirmation said two.
Next day the manager was on site. And the story had changed.
Now apparently I had asked for an early checkout and a refund, even though I hadn’t even talked to anyone that morning.
Manager refused to own up to their mistake, even though it was clearly a mixup of guests, saying he trusted the woman that claimed that I asked for a checkout. A woman that I’ve never met or talked to.
I guess their mistake will become apparent in the coming days, when that other guy that DID check out contacts them, asking what happened to his refund…
I did not expect the Ritz in a place like this. Just a clean bed. Which I got.
But I do expect hotel staff to be competent enough to tell their guests apart!
And if something seems wrong (like when a guest asks for an early checkout and refund, but still has his stuff in the room) do a little investigation or research before storming ahead and throw the stuff out of the room. They had my number. They could have just called…
