Disappointing Experience at Travelodge Madison Hgt
Five-night stay plagued by poor service and cleanliness issues. Keycard failed daily and had to be reprogrammed, with no proactive support. No clear housekeeping schedule—manager even suggested we clean the room ourselves due to understaffing. Found and killed a bed bug in the room on day three after waking up with chain of multiple painful bites on my arm. Despite my pre-cleaning request prior to arrival, room hygiene was neglected.
Management tried to make up for this by moving me to another room that was supposedly bug-free, but it had a broken security door, and holes in the room wall and bathroom door. Management showed little concern, like “water off a duck’s back.” to provide the quality one would expect from a Wyndham Hotel.
Smoking clearly encouraged—pots filled with cigarette butts surrounded the property. Smoke seeped into rooms via AC intakes even though the rooms were deemed "No smoking". Bugs and flies repeatedly entered through cracks in and the base of bathroom walls.
Low price and convenient location doesn’t justify health and safety risks. I do not recommend staying here until significant operational changes are made.
Michael
Michael,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 17 日
Jay
Jay,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 7 日
Cathy
Cathy,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 29 日
Stay away from there
When I want to check in the lady helping me set my room number out loud with people in the lobby got an attitude when I asked her to change the room he get to the room. It’s disgusting. There was a bug crawling on the wall. The floor look like has been touched in years. The door did not shut all the way just overall horrible experience.
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 8 日
Was given the key card to a room that was already occupied upon check in. I have stayed in some lower cost places, this had to be one of the worst! AVOID!!!!
Brad
Brad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Jay
Jay,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Julian
Julian,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Terra
Terra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Katherine
Katherine,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Julian
Julian,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 14 日
Rude, incompetent, and unprofessional staff
Rude, incompetent, and unprofessional staff
Dirty rooms
Towels that smell musty
Trash all over the grounds
A television that doesn't work
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 9 日
Staying here was a mistake
On the first night, several other people had a brawl outside the hotel. I called the front desk to report it. Police were called. The following morning, a very rude employee banged on the door at 7 AM to tell me that *I* was supposed to leave when the police were at the hotel the previous night. The employee is physically imposing. She demanded that I let her in to see "if the room was damaged." I told her repeatedly that I wasn't the party who was fighting and that I had called the front desk to let them know about it. She finally said she'd "check on it" and walked off. Neither she nor any other employee called me to apologize for their screwup or for interrupting my sleep.
In addition, the room is barely clean and the towels smell musty. It was a mistake staying here.
Julia
Julia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
James
James,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 5 月 4 日
Anna Simmons
Anna Simmons,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 27 日
Arrive at midnight, there was a sign on the door stating they would be back at midnight. No one came back. Called two different numbers, messaged on Expedia and rang the stupid doorbell. No one answered and no voicemail picked up. Told in msg in expedia that it could take days for a response. Another gentleman in the lobby stated he had been there twenty minutes longer than us waiting for someone to help him. We finally left to make the long drive home. Hoping I get a refund! I took photos and screen shots