It is clear this hotel is franchise owned. They do not live up to the Hilton standards. The breakfasf is not kept warm, so its very cold. They do not use the normal warmers you are used to seeing at a Home2suites. They put the cooked food in the same kind of contraption hotels out muffins, bread slices and bagels. The 3 tiered kind but they say its a warmer. There is no creamer. Just half and half. No choices at all for your coffee. I have never seen that at any Home2suites or hotel i have stayed at. I had to go buy creamer at walmart. They also charge you to wash your clothes. Wheras at other Home2suites its free. Lastly, they charge you $10 a night for parking. I have no idea why. This is a normal parking lot, and Hotels.com didnt mention $10 to park. Do yourself a favor, if you're looking for a good Home2suites, stay at the lackland one. This is subpar. The one good thing I have to say is the employees were friendly