We had a loft room which was nice and spacious. Staff was really friendly and accommodating. Hot coffee and hot chocolate available 24/7. Cons: linen dated and pilllow cases had stains, pillows themselves have no "fluff". Brealfast area is very small and you have to wait awhike to get a seat or just take it vack tonyour room. Also runs out of some breakfast items every day: milk, eggs, original waffle mixture. Staff very apologetic. Close to Tangier Outlet, Dolly Stampede, Dollywood, a variety of restaurants and attractions. Overall, great location and price for thr room.
Wayne
Wayne,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Omer
Omer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Angie
Angie,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 17 日
When we arrived the toilet didn't flush and the tv didn't wirj
Lacy
Lacy,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 16 日
Joshua
Joshua,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Keith
Keith,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
Horrible Hotel Management!
We made a reservation for the July 4th weekend. After texting with them the day before, the hotel cancelled our reservation without notice. We arrived at the hotel after an 8.5-hour drive, to no room and they were sold out. The front desk agent was rude and completely unapologetic. I've contacted the hotel multiple times before this review and they never responded.
Gretchen
Gretchen,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
AWESOME STAY
The hotel was clean and the staff was super friendly. I have found my new place to stay in Pigeon Forge
stephanie
stephanie,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
Great place, would stay again
Overall, I enjoyed my stay. The room was great and appeared to be nice and clean. The only thing that I had an issue with was a slight smell in the room, which I found out was from the AC unit. the smell only came around when it turned on. Other than that, the room was great and had a nice large fridge, which is good to know for others and for me since I think that is important for me. The breakfast was also decent, wish there was more options though.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Brian
Brian,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 29 日
Horrible smell
Room smells of mildew. Awful smell on the bed and carpet.
Ashley
Ashley,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 29 日
Location was good. Breakfast ok. Parking was difficult.
richard
richard,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
Robert
Robert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Randall
Randall,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Park and walk
Nearly new hotel. Friendly and helpful staff. Plentiful breakfast choices. Walking distance to restaurants and entertainment.
Sherlyn
Sherlyn,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
Convenient location to experience the activities at Pigeon Forge
Do
Do,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 25 日
Great experience
Everyone was friendly, the room was very clean, every request was fulfilled, I.e. extra towels, milk for cereal. The room fridge is run down and stuck in the highest setting which in turn froze all my food. Pool was clean, location was great for all the tourist sites. Watch your head on the steps.
Erin
Erin,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 25 日
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
Family trip to the mountains
Second stay at his hotel for a family trip to the Smoky Mountains. Overall good hotel. Good location with no safety concerns. Staff were polite and helpful. Room was clean and comfortable other than it seemed to hold a bit of humidity making things feel damp. Breakfast was good but seating area can get overcrowded. Would definitely stay here again.
Michael
Michael,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 14 日
I stayed here during my friends and mine vacation recently. Weve never been to Tennessee before. Hotel staff was great ,especially the breakfast kitchen staff because they were so nice and helpful. Everything was tidy and spotless. We went during the weekdays so the pool was empty most the time(which was really nice,i prefer to not swim close to strangers lol). Even the balcony was clean and clear of spiders and bugs. Usually hotels with balconies dont pay much attention to cleaning the balcony.but this balcony was great and i spent a good amount of time sitting out there. Only complaint I have is the beds. Oh my goodness they were terribly uncomfortable. Each night i was waking up multiple times from back pain from the bed. I usually dont even have any back pain at all. They werent too stiff or too soft,so i dont know why it made my back hurt so much. Maybe next time Ill bring a blow up mattress or something.
Mirage
Mirage,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
We've really enjoyed our stay and would choose this Best Western Plus again!