I booked a king, non smoking. I had my service dog and he said that only rooms with double beds can be used, so he gave me that room. I checked in and found that it was a smoking room. He said that his manager said that anyone with a pet (I have a service dog), must go into a double, smoking room. After going back to the counter a third time (this was 12:30 AM), he finally came up with the room I had originally booked. Room was comfortable, but run down.
The bedding was stained and had holes.