The staff literally argued me and my husband down daily because they didn’t want to offer us breakfast which was included in the room fee, even after we showed them that every room offers free breakfast as advertised. It still was literally an unnecessary daily battle with the hotel manager. After having to call Expedia to get this resolved. Finally they stopped fighting with us after 3 days! This was incredibly disruptive and brought unnecessary stress to our stay after traveling over 14 hours from America. The hotel is beautiful! But management needs to exercise, better customer service, and more professionalism.
NICOLE
7 晚浪漫旅行
6/10
Things we liked: Staff members are very friendly and accommodating. We appreciated all staff members and supervisor (I think his name is Masresha). The place is also located in the heart of Addis which makes everything within close proximity.
Things to improve: Smoking guests are very inconsiderate. Management should take this seriously as it made our stay very uncomfortable with cigarette smelling across the corridor and into our room (our room was on the 2nd floor). Breakfast is very limited with a very few selections. It could be a lot better with more options to choose from.
daniel
17 晚家庭旅行
10/10
If eating what you want is priority then here you can cook for yourself. I spent more than a week in the two-bedroomed and life was good. If you want to stay as a group, family on just to feel like home then book it. The breakfast service is well run. Laundry is super. Liked the space but the main bed needs replacement soon. I will stay there again.
Clever
11 晚行程
10/10
Convenient and practical. Value for money is delivered. Can always improve as the attitude to do so is corporately evident.
Clever
6 晚行程
10/10
Friendly staff; nice breakfast, clean big size rooms and safety.
Murat
2 晚商务旅行
10/10
Eyob
1 晚行程
10/10
Staff was very nice and helpful at anytime.
Mohamed
3 晚行程
6/10
A small hotel in an alley with barking dogs at night. Not a neighborhood for walking around. No real bar but it was possible to buy beer. Breakfast was ok with multiple options to choose from. Room was big but the bed was too hard for me. Staff was friendly.
Jan
1 晚行程
8/10
The room size was very good and very comfortable. The breakfast had limited menu, but sufficient. Staff was very polite and helpful. Coffee served was very good
S B
3 晚行程
10/10
Everything was great Masre and his staff made sure we were always looked after, quite street with close walk to most of your shopping and dining needs. Huge room with tons of space. Thank you for a great stay.
David
3 晚家庭旅行
8/10
場所以外は全て良い
Yuki
3 晚行程
10/10
Very helpful and friendly staff. Making us feel very welcome
David
1 晚行程
8/10
Personal muy amable y habitaciones muy amplias
Roberto Tolosana
2 晚行程
6/10
It had a few cleanliness issues, staff were kind
Oladapo
4 晚行程
8/10
Sehr sauber und großzügiges Zimmer
Hans
1 晚商务旅行
10/10
Falk
1 晚行程
8/10
OK
Jose Luis
7 晚商务旅行
10/10
I liked everything! The hotel is teamed with excellent people who really know deep in their hearts what a customer service is all about! I mean all of them, starting from the top management all the way down to the roomservice crew!!!