BED BUGS!! There were live bed bugs in the king bed in treehouse #2 when we stayed. I understand the property is in the jungle, but these were actual human parasitic bed bugs that were in the bed biting me, and I have videos and photos. When we smushed a couple of them, blood came out, similar to when you kill a mosquito. I realized at 11pm the first night and contacted reception immediately. He switched us to a smaller room however, the next day the manager only would refund one night, not the 2 that we booked. A full refund would’ve been the only way to fully remedy the bed bug issue, in my opinion.
Other notes of the property: The second night, the electricity went out when we were showering/changing in the evening 4 times for a few minutes each time. And I’m not sure the “hot springs” are truly from the source, as the water in the first pool would run hot for a few minutes, then cold, and kept switching back and forth. The highlight was seeing a mother sloth with her baby and a toucan on the property trail. The restaurant food was good and generally the service around the property was also good.
