The staff were excellent and very accomywith out children. Sadly the room was not really 4*. The extra bed was very old and couldn’t actually sleep in it. The tv did not work and with 2 children was a bit of a disaster as we had promised them tv before bed. Jacuzzi didn’t work and has not for a long time apparently but it wasn’t communicated to us . Sheets had marks on them. Staff throughout the hotel were excellent and food in evening was great.
Lynne
1 晚结伴旅行
10/10
Alan
1 晚家庭旅行
8/10
The hotel itself was excellent—clean rooms, helpful staff, and a great location. However, I strongly recommend not booking through Hotels.com or Expedia. I later found out that the rate I paid through these platforms was significantly higher than the price offered directly by the hotel. In some cases, the difference was substantial.
Do yourself a favor: call the hotel directly or book through their official website. You’ll likely get a better rate and avoid inflated prices from third-party booking sites.
Jiju
3 晚商务旅行
10/10
真实旅客
1 晚行程
4/10
I was charged extra for breakfast and should have been free - also only 2 stayed instead of 3 and was still charged extra for ‘free’ breakfast
Christian
1 晚行程
10/10
Andrew
1 晚商务旅行
8/10
Tony
1 晚行程
6/10
Alex
4 晚行程
8/10
J
1 晚行程
10/10
Ben
1 晚行程
10/10
Lovely Hotel, let down a bit by some of the staff - personal lives and issues should not be brought to work. The team are very young and seem to lack supervision and direction.
James
1 晚商务旅行
6/10
Upon entering my room, someone had previosly been smoking in it; worse, the toilet had faeces in it. I returned to Reception, who were polite and efficient, but at no time was I offered an apology, not only for the inconvenience, but also having to wait for the duty manager to return to the desk so that a replacement room could be authorised. I showed a photo of the offending toilet - why is the Reception desk not empowered to make such a simple and clear cut decision?
Bryan
1 晚商务旅行
8/10
SUSAN
1 晚行程
8/10
Shane
1 晚行程
10/10
A
1 晚行程
10/10
Excellent stay, staff really pleasant and helpful
Richard
1 晚行程
2/10
Stephen
1 晚行程
8/10
Hotel was good room good breakfast good. Spa,and swimming pool bit run down. Overal not a bad stay few areas just need updating. The room was wasnt refreshed during our stay tea and coffee not replenished very dissapointing.Food ,sncks and deinks expensive including the most expensive PORK PIE in the world £11 for a pork pie scandalous.
真实旅客
2 晚行程
10/10
Paul
1 晚行程
8/10
Room was very nice. Staff excellent. Some noise at night due to wedding. Would return.
James
1 晚浪漫旅行
8/10
Frederick
1 晚行程
8/10
Room was basic for price of room only... was at wedding so no use of pool etc.
Shower splurted water every direction and pillows/bed hard
Towels were lush and could do with shower cap especially given shower head.
Michelle
1 晚行程
6/10
We booked the hotel for the swimming pool and sauna
We were told on arrival that it was being maintained
No other compromise was offered
It would have been easier to take off that facility whilst it was not available
We would not have wasted our time going there
viraj
1 晚行程
8/10
Car park is a few hundred yards from the hotel entrance. Nice room and good food. Good service and good location for main roads to motorways, though no discernible traffic noise.