We traveled with our 11month old baby since this is a baby friendly resort. We were disappointed with control on mosquitos in and around the suite (she sustained 7bites) which is not ideal.
We were also disappointed with refilling water, coffee and we had no turn down service until the night before we checked out. Also, fruits provided in the room were rotten (see pic).
We stayed for 4 nights and per their offer, anything more than 3 nights has free airport transfers but we had to pay an additional $199 since we booked through hotels.com.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Zhifang
Zhifang,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 5 日
jinghao
jinghao,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Nelson Thomas
Nelson Thomas,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Très très bien! Vous devriez intégrer un système de navette aéroport/hôtel dans le prix.
Marc-André
Marc-André,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
First time in Cancun, first time doing all inclusive and it was a trip with my wife, 2 year old toddler and other family members. Overall, we were very happy and enjoyed the stay. The food was better than my expectation as a lot of people said the food in all inclusive is usually not so great. Not many kid friendly options, but having one buffet place was convenient. The resort was generally clean and the staffs were always trying to do their best to accommodate your requests and needs. Not much complaint to do.
HYUN HO
HYUN HO,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 28 日
Very relaxing for a few days stay. There was no playground for youngsters to play on land, only a water park and the beach. There are A LOT of pools. The water in the pools was chilly. The ocean was OK and the beach was nice. The staff were very friendly, apparently happy (they all smiled a lot), and were very conscientious.
Eric
Eric,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Awesome stay!
Monique
Monique,7 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
In-ah
In-ah,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Asal
Asal,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
I want to give a special thanks to Victor, the Expedia Ambassador, for his outstanding service.
This is truly the best hotel ever! The service is exceptional, and the food is absolutely delicious. Everything exceeded my expectations, and I can’t wait to return.
Ayas
Ayas,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Loved it
Faiyaz
Faiyaz,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
jade
jade,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 25 日
Diana
Diana,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 25 日
Nelson
Nelson,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 25 日
Super friendly staff
Mersad
Mersad,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 24 日
Foods quality weren't that good and bad staff customer services. I would not recommended and will not return this resort.