Fue muy buena experiencia, aunque el hotel estaba en remodelacion, todo fue bastante senicllo y super bien. Planeo regresar
Giovanna
Giovanna,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Súper
Adrian
Adrian,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 23 日
Ricardo
Ricardo,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Rooms
It was amazing. The rooms should have had better view, and people should not be paying extra money for a good view while rooms were empty.
SAHIL
SAHIL,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 9 日
Disappointed
Room I paid for and reserved wasn't ready when I checked in. I had to wait for over 24 hrs for the room I reserved. After checking in, jacuzzi tub wasn't safe to use and dirty. TV in living area didn't work. Dirty pillows on the bed.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 5 日
My experience was horrible this stay. I reguested a closer room near the main pool on the 1st floor because of my knee. I am unable to walk long distance. The rep put us in a room far to the back of the hotel in building 9 which made my stay un comftable because my knee had swollen up. I asked for a wheel chair my 1st day and was told there wasnt one. My 2nd day a nice gentleman was able to get me a wheel chair because i couldnt walk. The room has bugs, the fridge didnt work. The tub was leaking water, the air wasbt working. Front sesk keep hanging up on me. I was promised a closer room but no one never came to assist with moving into the room. It was horrible and so un fair. I have a medical condition, and they didnt even care
Davienceia
Davienceia,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
I’m not supposed to say or post anything bad about this visit
Jasmine
Jasmine,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 21 日
Jessica
Jessica,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Jessica
Jessica,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Had a amazing experience only thing was there wasn’t much music in the daytime
Sheldon
Sheldon,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Excelente para disfrutar en familia
Karen Bello
Karen Bello,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Very nice and clean. Food was also great!
Keaundra
Keaundra,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 21 日
Terrible customer service
Natalie
Natalie,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Great resort for families with lots of pools and kid friendly options. Clean and prompt service. Plan ahead for room service as it can take 40-70mins in peak times. Tipping staff highly recommended as we enjoyed our time and got good service. Expedia package has the VIP which was nice and our own concierge made world a difference. Julio was amazing and took care of us and made our stay 5/5. The only
thing that would be nice see more kids and vegetarian food options.
Almire A
Almire A,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Every staff you encounter is Amazing!!
Urvishkumar Maheshchandra
Urvishkumar Maheshchandra,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 19 日
El hotel no esta en buenas condiciones, pero la comida fue lo peor, en los restaurantes de especialidad la calidad fue mala y deficiente, sin lugar a dudas el peor hotel que hemos visitado. Pagamos por 4 dias con 3 noches, una habitacion de 2 adultos y 1 niño(1200 dolares), que no me parecio nada economico para la muy mala experiencia que tuvimos. NO SE LO RECOMIENDO A NADIE.
YANEISY
YANEISY,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 19 日
Older resort. Needs some upgrading. Very hard to make reservations for dinner and seemed like they are very short staffed. We had a few problems with the adjoining room door that we called about but no one ever came to fix it. And we ordered room service a few time but it literally took hour to get there. We order two hamburgers at 10pm and they didn’t deliver it until 1:30 am?!
Josephine M
Josephine M,6 晚家庭旅行
Orbitz真实住客点评
6/10 好
2025 年 6 月 18 日
The property is Hugh but beautiful now my personal experience wasn’t good , let’s start with arriving no greeted us had to take our own bags to the room no sigh or person to tell us there was a separate area to check in with Expedia, that representative wasn’t very friendly or helpful the party with us got Expedia wrist bands didn’t know what they were for but wasn’t offered them,now on to the room booked a king swim out suite got to queens and was told there was not any kings available and no restaurant to eat at once we arrived but the buffet. So the next morning I went and asked for a manager to try and get some things resolved that the Expedia agent could not we arrived on Friday got the room changed on Sunday now the room service was horrible and very slow by the time you got what was available it was cold or you were sleep , no restaurant had air conditioning except one which is crazy all the furniture seems to be very low to the floor and the MTS transportation wasn’t very good either and all the food was bland and they brought my husband a piece of cake for his birthday with no covering over it just open the only place that was top notch was the Spa had an amazing experience there.
Donna
Donna,5 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 18 日
NORAIDA BEATRIZ GONZALEZ
NORAIDA BEATRIZ GONZALEZ,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 18 日
Christopher
Christopher,5 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 17 日
Horrible Service
I absolutely will never stay at this resort again. Staff is extremely rude and act as if it's not because of the tourism that they even have a job. It took hours to get logged in and during our stay my husband and myself got locked out of our room though it was already paid for and was stuck in the lobby for hours. Only a select few of the staff were polite and just about everyone acted as if we were doing them aThe nightlife catered to only a specific group and completely forgot that there were visitors from all walks of life. We brought a total of 38 people for a wedding and got treated like crap. I cannot say that I won't visit Mexico ever again but I will never visit this location.
John and Lakeshia
John and Lakeshia,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 17 日
The food was not good, especially at the buffet. Son got sick with e-coli and salmonella.