Overall, positive experience. The room in Azteca hotel was decent and clean. We had all we needed, including kettle with tea, coffe and hot chocolate. The kids loved the themed bunk-bed area. The double bed was very comfortable. The exclusive access to the part of the zoo with a play area in the evening after we arrived was a treat! This was the highlight of our stay, somethings other hotels can't beat. We had a difficulty with booking the restaurant, as this was a budy eeekend, and the restaurant in Azteca hotel was overpriced. We decided to eat out. We also were unable to book the splash pool on the day of arrival and the only available slot was at 9am the next day, 1 hour before our checkout, but we still made the most out of it. The splash pool didn't disappoint, and the kids had a lot of fun. The kids absolutely loved the hotel and didn't want to leave. This is definitely one of the best kids-friendly hotel we visited. What I was disappointed with was the lack of information from the reception staff on what is happening where. They gave us a sheet but appeared to be too busy or reluctant to explain things. For the first time commers this was a letdown, and I hope the management can address this, as we had to seek information from other members of staff. Despite this, i thoroughly recommend this hotel for families, and we are likely to be back.