Lovely hotel with great service. Great location. We will look to stay there in the future.
Marlene
2 晚家庭旅行
10/10
Louis was extremely helpful and nice. I recommend anyone who’s traveling to New York to stay here. The bed was comfortable and the rooms were cleaned
Latisha
1 晚行程
10/10
Dorde
6 晚行程
8/10
Mortadha
2 晚商务旅行
10/10
Rolfe
1 晚行程
10/10
Rolfe
1 晚行程
10/10
Superb accommodation and service! Ver consistent every stay.
Richard
2 晚商务旅行
10/10
emily
6 晚行程
8/10
Staff is extremely pleasant. Rooms are spacious. Bathrooms need renovation and rooms are poorly lit.
Laura
2 晚家庭旅行
10/10
Excellent stay! Room was spacious. Location was extremely convenient with a subway station right across the street. The staff was accommodating and helpful. We didn’t dine at the restaurant or use the bar, but both looked very nice. Would highly recommend this hotel for ease, cleanliness, size, and attentive staff.
Jenna
5 晚家庭旅行
4/10
Rob
2 晚行程
10/10
Anne
3 晚行程
10/10
Bernardo
1 晚行程
10/10
Richard
2 晚商务旅行
10/10
Richard
2 晚商务旅行
10/10
Douglas
2 晚行程
10/10
Anica
2 晚家庭旅行
2/10
We were so disappointed in our stay. The hotel is nice and clean. The front desk staff was kind. But the management is terrible.
We had a smoke detector go off in our room in the middle of the night. Simple enough solution. Call the front desk and ask them to send someone to change the battery. We did that and waited. Then we realized it had been an hour. We tried again. Now it's like 1:30 am. We haven't slept a wink. The person says on the phone says, we'll take care of it thank you for calling. At this point, I hang up and realize something is wrong. So i call back and say, please have the manager call me back. 20 minutes later, again, nothing. BEEPING...SO TIRED..so I go downstairs in my PJs. AND they had NO IDEA we had been trying to call. The call was going to a call center in SOUTH AFRICA!
So we stay up until 3 am bc of something that should have taken 10 mins to fix. When i asked to speak to the manager the next day and told him what happened and that we didn't sleep and expected to be comped for the night, he said he couldn't do that. I asked who could. He said the district manager. I asked if he could please let that person know and he said, ok. I asked if I'd get a call or email next day addressing what happened. he said, I don't know. I can only pass on the message. That's all.
So we stayed up all night because their system couldn't handle a simple smoke detector fix. Was so exhausted for our meeting. And what happened to basic customer service!?! :(
Rhonda
2 晚商务旅行
10/10
Steven
1 晚行程
8/10
Darren
1 晚行程
10/10
Very clean rooms. Courteous and helpful front desk!