The only things that made the stay great were the amenities (pool, spa, & breakfast) along with the great people that work at the redfish/pool area, plus the nice lady that was cleaning the breakfast area. The pool and spa were awesome, along with the convenient bar/food right by the spa. Furthermore, what made the experience bad was the cleanliness and the rude front desk lady who was also serving the hot foods in the mornings (egg, sausage, & biscuits). The night we got there, we went to check in and that older lady was not welcoming at all. She had a very bad attitude and unwelcoming demeanor along with her tone of voice like she didn’t want to be there. She also gave us the wrong room and we almost opened the door on a sleeping family but thankfully we knocked because we had a feeling and he opened the door all confused. We had to walk back and forth to get a new card for the correct room. The next morning that same lady was serving the hot foods and she seemed irritated because I didn’t know how it worked and griped at me to give her my plate. As far as the cleanliness, the main issue was that there were roaches all in the room— crawling in the restroom and over the dresser. It was so gross, plus the refrigerator was dirty and the towels had hair on them.