2/10 很差
2025 年 4 月 28 日
DO NOT BOOK J S with pool. V DISAPPOINTING
I have given the hotel enough time to change their decision to refund us the difference of the room we ended up with vs the room we actually booked. They declined (even with intervention from Hotels.com as a Gold member) to do ANYTHING. We paid £1800 in advance for 6 nights for a Junior Suite with private pool. We had no intention of cancelling because this was an important holiday for us, intended to relax & unwind. The room smelt like indoor public baths & bed linen was very damp. Hotel declined to even acknowledge this like we were mad. We asked for another room - preferably a better room. They only had Deluxe Double available. We opted for this as health wise (for anyone's lungs) it was unwise to be here. They were gracious at this point. (NB: they will be scathing with their response as you can see from other reviews. I can confirm my review is 100% accurate & we are v considerate seasoned global travellers). The room was OK & breakfast the following am was delicious. My advice would be DO NOT BOOK THIS HOTEL. They lied to Hotels.com (when I needed them to step in) about the room they put us in & Mgr was never available to speak to them. We left after 2 nights, because there was nowhere comfortable to sit when not in the bed, the 'sofa' was TINY & the chairs looked great but were not functional. VERY VERY distraught about this experience, All we wanted was a refund for the downgraded room. There was also supposed to be a restaurant; that wasn't open either!! NEVER AGAIN!
Annalisa
Annalisa,6 晚行程
Hotels.com真实住客点评