Arrive at the property and from the outside it was a slum, a rat trap, totally unbelievably unkept, run down, unsightly, and filthy place! The room I was given was dirty and had stained sheets and filthy towels. I asked for my money back but was refused to be refunded the first day even after being shown two other unacceptable rooms. One room had a screen that was made 2-3 inches smaller than the window where lizards (on the island has Jackson’s camelians, geckos, mongoose, roaches etc.) and bugs, etc. could easily come in from a bamboo forest behind that room. Another room had mold and moss on the outside of the entire bathroom jealousies with a jealousy missing and openings in the screen/window. The ceiling fan light was burnt out and the room was obviously not cleaned because it had a paper bag with a used pizza box in it.
I was shocked that hotels.com had a rating of 10 of 10 for this property. I’ve used hotels.com for well over 10 years and has never experienced such “False Advertisement.” This property scammed me out of my money because of their contract. There should be some recourse to having money stolen from me and others because of the horrible condition of places like this one. This is criminal… liars and stealers. No one should be subjected to having to pay for the first day for an unacceptably filthy rat trap hotel room that was totally unacceptable three times over (looked @ 3 rooms) which I did not and never would have ever!!!