This property was absolutely amazing, beautiful, clean, and the staff was so helpful and sweet, I recommend everyone to stay here if you don’t mind natural beauty and culture. Amazing stay will absolutely be coming back!
Jade Eve
Jade Eve,7 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 24 日
The air conditioning did not work. No compensation was offered. They nickel and dime you for everything even shower towels and beach towels. Food was not good. I expected better
Justin
Justin,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Daniel
Daniel,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Diego
Diego,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Sad about the kelp in ocean. But hotel was amazing!
farshad
farshad,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 24 日
juan carlos
juan carlos,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Nice beach. Great staff. Nice rooms
Dominic
Dominic,2 晚浪漫旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 12 日
Very unique and exquisite property. Excellent coffee and food. Very clean except the shower is rusty/worn like every other mexican washroom. Far from all the shopping/dining. Amazing wifi service. The bed is hatd byt the sun lounging is amazing!!
Amber
Amber,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 3 日
This is an exquisite hotel, the best I’ve stayed at in Tulum. The rooms are luxurious, spacious, and are situated in a beautiful jungle-like setting just steps from the most perfect beach. The beach club is magical, and the beach is one of the best I’ve ever experienced in Mexico. Truly a gem of a hotel, and I can’t wait to come back again. Highly recommended!
Alexey
Alexey,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 3 日
Very disappointed with our experience. They constantly found ways to add extra charges. When we returned to our room after breakfast, they treated us as if we weren’t even guests. On top of that, they charged us for self-tanner on the sheets, even though it washed out. Overall, a frustrating and unpleasant stay.
Sabrina
Sabrina,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Good location clean property well maintained, nice Tulum bohemian rooms but still with modern amenities like air-condition, electricity, and hot water unlike many places I have stayed. Friendly helpful staff.
Richard
Richard,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 12 日
Lisa
Lisa,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 9 日
isabelle
isabelle,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 7 日
Dan
Dan,10 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Was great
Prem
Prem,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 19 日
Jair
Jair,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Nima
Nima,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Usman
Usman,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 6 日
Our stay in the Orchid Master suite was well worth the spend, the room and private rooftop plunge pool were incredible and as luxurious as advertised. The beach was nice and staff were friendly and accomodating, however it is not adults only as advertised and there were lots of families/children given day passes to the beach. There is also a festival sized beach club down the road which blasts loud music until 1am, so don’t expect to sleep before this time. It is a little removed from other restaurants/shops and the in-hotel dining stops at 6:30pm, so we’d recommend eating early or planning ahead so you aren’t wandering the beach or the main road (which has no footpaths) at night for food options. There are also limited transport options to and from the property, and shuttles to and from Tulum or Cancun are very expensive.
Jessica
Jessica,2 晚浪漫旅行
Wotif真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Orchid Beach House staff is great. The property is nice, small peace of calm.
Chauncey
Chauncey,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Drömboende på stranden
Lyxigt boende med pool på taket och havsutsikt över Tulums paradisstrand.
Pernilla
Pernilla,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 27 日
Shan
Shan,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 17 日
I enjoyed my stay overall and would book again. I don’t agree that this is a 5-star hotel but would rate it a strong 3-stars. The restaurant should stay open later than 6pm (on the weekends) and there should be 24-hour concierge to help with things like calling taxis, etc. The hotel is located in an area that is very dark at night so walking to/from bars is not advised if you’re alone.
I was pleasantly surprised to not have any issues with bugs in the room considering we’re surrounded by the jungle. The property was well maintained and has a cozy beach club to lounge during the day.