可以免费取消我在牙买加月之宫殿酒店 - 全包式的预订并获得全额退款吗？

是的，牙买加月之宫殿酒店 - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

牙买加月之宫殿酒店 - 全包式有游泳池吗？

是的，有4 个室外游泳池和儿童游泳池。

牙买加月之宫殿酒店 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

牙买加月之宫殿酒店 - 全包式是否有停车场？

是的，自助和代客停车免费。

牙买加月之宫殿酒店 - 全包式提供机场接驳班车吗？

是的，提供机场班车。费用为每人往返 JMD 10000。

何时可在牙买加月之宫殿酒店 - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：不限时间。退房时间为 12:00。

在牙买加月之宫殿酒店 - 全包式及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验排球等活动。现场娱乐活动包括健身课程。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 4 个室外游泳池中任选一个畅游。牙买加月之宫殿酒店 - 全包式也拥有2 间泳池酒吧、夜总会和水滑梯，以及桑拿房、健身中心和游乐厅/游戏室。

牙买加月之宫殿酒店 - 全包式店内或附近是否有餐厅？

是的，Buccaneers Reef提供国际美食和海洋景餐厅。

牙买加月之宫殿酒店 - 全包式周边区域环境如何？

牙买加月之宫殿酒店 - 全包式位于牙买加海滩，仅需 5 分钟步行可至奥乔里奥斯钟楼，6 分钟步行可至龟滩。旅客们很喜欢该住宿的优越地理位置。

奥乔里奥斯牙买加月之宫殿酒店 - 全包式住宿优惠| Hotels.com 好订网

Q: 牙买加月之宫殿酒店 - 全包式有游泳池吗？

是的，有4 个室外游泳池和儿童游泳池。

Q: 牙买加月之宫殿酒店 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 牙买加月之宫殿酒店 - 全包式是否有停车场？

是的，自助和代客停车免费。

10/10 绝佳

2023 年 11 月 15 日

Kwok Hing Kenny，3 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 12 月 22 日

The staff is great! Starting with the gate attendant, the majority of the staff we encountered were welcoming, courteous and accommodating. We also had an amazing time at the spa. One of the best spa experiences I’ve ever had. My masseuse, Lee, was GREAT! We enjoyed the dining at Pier8 and Gondola. Buffet was ok…someone in the kitchen there loves black pepper a bit too much. Momo is ok…not stellar. The Cafe treats were a hit.

Shelly-Ann，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 20 日

Yes

Laszlo，1 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 8 日

Customer service was amazing, all the staff was very friendly!

Aedan，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 2 日

Oswald，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 14 日

We had a fantastic stay, the staff overall were excellent. Wonderful selections of restaurants, bars entertainment etc Added to our comfort we received a room upgrade, which gave us ample space, balcony and exceptional view.

Reg，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 20 日

Sheila，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 10 日

wyne，1 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 10 日

The beach view was incredible! The staff was outstanding! The resort was clean. Many things to do The food was AMAZING! I did not want to leave. I’m already making plans to go back. They exceeded ALL of my expectations!!

Roshanda，2 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 10 月 9 日

The resort staff tried to sell their member plan a lot of times during the trip. Unfortunately few of them were not polite and kind.

Felipe，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 26 日

Great location food and activities. Customer cervice was excellent. Shan from the lobby bar was exceptional

Water cycling , one of the included activities on site

GraceAnn，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 24 日

It was a beautiful experience. The front desk staff was very helpful , they detailed everything that we needed to know, she was so professional. Her Name is yanikee I hope my spelling is correct , she makes me wanted to stay longer. I must return

Linnett，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 24 日

I loved everything about Moon Palace. The staff was excellent, they went above and beyond, literally every staff I encountered were so nice. I loved the food and my room was very nice and clean. Would definitely come back here again.

Kenesha，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 24 日

safiya，4 晚行程

Expedia真实住客点评

8/10 很好

2025 年 9 月 24 日

Everything was beautiful except I didn’t receive my bag

Annette，4 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 9 月 23 日

This hotel was advertised as a “5-star” resort, but unfortunately, my family and I did not receive service that reflected that rating. We often felt like we were inconveniencing the staff, especially when requesting basic amenities such as having our mini fridge refilled. The level of hospitality we expected simply wasn’t there. Even more concerning, my family and I felt discriminated against during our stay. It was noticeable that the staff treated guests who resembled them more favorably. For instance, my elderly mother politely asked a kitchen staff member a question and was met with a raised voice instead of a respectful response. Many staff members came across as dismissive, and at times, outright rude—ignoring us when we sought assistance. One particularly disappointing moment occurred when we were heading to the pool and approached some seats. A lifeguard saw us and abruptly told us, in a rude tone, that the chair we were going for was hers. It felt unnecessary and unprofessional. This experience was truly disheartening. Like everyone else, we work hard and simply wanted to enjoy our vacation. While I would return to Jamaica, I would not return to this resort.

Emelissa，4 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 9 月 23 日

The property made several mistakes with dinner reservations twice and did not care in making it right after making us wait for over an hour. Also staff will tell you different things when asked the same questions. Would not recommend this location at all.

Soraya，4 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 9 月 23 日

Beach view

Maythe，5 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 9 月 23 日

Too much pressure to purchase travel plans, I felt it was more important for them to sell plans than for you to enjoy your vacation. Makes us feel very uncomfortable.

David，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 23 日

Overall my stay was very relaxing and all the staff were so kind,polite and helpful

Latoya，5 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 9 月 22 日

Overall, we had a average to bad experience during this stay. It seems like such a commercial operation where they are trying to nickel and dime us at every step. When we checked in, they offered us an upgrade to the room for an additional 500$ which we took. They didn' tell us that our original room was ready and this new upgraded room was not and we had to wait for 3 hours with a toddler after traveling for 8 hours, for the room to get ready. At every restaurant the service was so marginal. The servers were literally rolling their eyes for simple requests. They would start off as soon as we sat down, with telling us what was not available in the menu. Which usually would be the most popular/best dish in the menu. SO most of the menu items that were available were like, bagged salad veggies, the frozen to deep fired breaded stuff, fries etc, which we were sick of after day 2. They said we had 750$ of resort credit, but its actually just a way to get you to spend more. You cant actually use that for any of the services until you spend way more than 750$. Even at the gift store, a tote bag is 175$ and you have to pay 15% fee if you use resort credit. Plus the usual marketing strategy of trying to get you to attend a session to sell time shares at promotional breakfast, trying to get you to buy 250$ for future visit at check out. The funniest thing was during checkout they spent 15 mins to figure out if we stole a ceramaic soap dispenser or if there never was one in the room!

Harikesh，4 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 9 月 20 日

Ocean view

Kathy，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 20 日

Excellent facilities, restaurants and bars offer variety, recommendes this hotel

MAGALY，2 晚行程

Expedia真实住客点评

6/10 好

2025 年 9 月 20 日

We paid for the upgrade we received $1,300 for the vip section of the hotel on the first floor beach walk out with patio and hammock.. this room had no air conditioning they worked on it until about 1 am. 1st day wasted on moving from room to room and slept in 82degrees. Second day we finally got moved 3 doors down. The temp was 72 and kept climbing into the day. They worked on it until midnight same guys same issues as the other room. Slept in 82 degrees again. Finally got moved again the 3rd day to a new room 3rd floor lost beach access and hammock… price still the same of course. But we did have air. In these moves we moved ourselves twice and they moved us twice. We had to go to public relations every time they never came to us until Hensley got involved. She was the last person we had to deal with. She communicated well. She verified that the room had air before we were moved there and she had our luggage’s moved. We agreed on free couples massage 50 min and 2 days of the upgrade money back. After all of the moving we were finally able to start our vacation on the 3rd day. They were more concerned with the palace presentation for travel than our comfort. The place was outdated and not worth what we paid. The crowd there is a more party crowd not our vibe we went to relax which is why we paid extra to be on the quiet side of the resort. We will not stay at this facility again.

Richard Anthony，7 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 9 月 20 日

It shouldn't take an hour to check in and then another hour to check out. Although they offered late check out it wasn't available. That seem to be the theme for whole trip. What offered was never available. Restaurants on the property were always booked expected for the buffet. The buffet was probably the best to eat. I was disappointed with this resort and wont return .

guerline，4 晚家庭旅行

Expedia真实住客点评

牙买加月之宫殿酒店 - 全包式

Moon Palace Jamaica – All Inclusive

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