No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size
MARIO
MARIO,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕
Maria ileny
Maria ileny,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 25 日
Ana
Ana,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 2 月 24 日
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
R Lalit
R Lalit,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad
Ana
Ana,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 1 日
Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...
Catherine
Expedia真实住客点评
8/10 很好
2025 年 2 月 1 日
Es un lugar muy ameno.
El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!
Manuel
Manuel,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 26 日
Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro
JOSE LUIS ACOSTA
JOSE LUIS ACOSTA,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 1 月 13 日
Bom hotel, mas um pouco caro para o que oferece.
Nosso quarto dava de frente para a piscina, mas as plantas do canteiro da varanda estão tao altas que nao tem vista alguma. Frustrante.
Chegamos um pouco antes do horário do check-in, mesmo assim só liberaram o quarto 20 minutos após as 15h.
A rua do hotel é um pouco insegura.
Marco
Marco,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 11 日
El hotel me pareció increíble, tranquilo, sus áreas verdes bien cuidadas y la zona de alberca limpia. El check in fue super rápido y la habitación me resulto super acogedora. El personal muy amable y dispuesto a atender dudas y dar apoyo si uno requiere de alguna sugerencia. Muy buen hospedaje.
Damian
Damian,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 11 日
Sruthi
Sruthi,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 8 日
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Henry
Henry,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 6 日
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
Brittany
Brittany,5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 5 日
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Svetlana
Svetlana,4 晚行程
Orbitz真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Jessica
Jessica,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 28 日
Walking distance to Tulum Centro.
7 eleven, very cute cafe and many dining nearby.
Very friendly receptionist.
Marika
Marika,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 26 日
Aditya
Aditya,6 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 22 日
Tienen pocas opciones para comer, los paquetes de desayuno son caros, es mejor búscar opciones fuera.
Las opciones individuales son muy básicas, no hay una correlación entre calidad y precio
Obdulia
Obdulia,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 12 日
Sergio Alejandro
Sergio Alejandro,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 12 月 12 日
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
Michelle
Michelle,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 11 日
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
Elizabeth
Expedia真实住客点评
2/10 很差
2024 年 12 月 9 日
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.