I stay at this property quite often and am always pleased, but this stay missed the mark. First of all, I checked in at 6:00 pm only to be told they my room was not ready? I have never heard of a room not being ready in the early evening. I had a zoom call I was needing to be dressed and prepared for so this was a great inconvenience. My room service dinner was woefully lacking, as the entree was completely not as described. And my room service breakfast was 30 minutes later than the time promised. Additionally, while I have always found the staff friendly in the last, the receptionist upon my arrival was rude and lost unhelpful about my room not being ready. Extremely disappointed in my very expensive stay.
Elizabeth
Elizabeth,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Alyson
Alyson,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Roberta
Roberta,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Jessica
Jessica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Shannon
Shannon,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 7 日
julie gotsulyak
julie gotsulyak,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Fine property in all respects. The staff is friendly and helpful and the hotel has may complimentary activities fir the guests. I'll be back.
Christophe
Christophe,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 16 日
The Staff is always the best
Jennifer
Jennifer,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 2 日
Michael
Michael,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 28 日
Spa and the spa staff were Incredibly rude.
Courtland
Courtland,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 3 日
Over all experience was amazing. Looking to come back in near future.
Alen
Alen,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 2 日
Beautiful place, service leads much to be desired.
Lovely location and beautiful place, but the service lacked a lot. At three different meals, we were rushed along and food and service were suspended well before 9:00 at dinner. At the Thanksgiving meal, the music stopped and food was suspended after we had only been seated for 20 minutes. At another meal, we sat for an expensive sushi meal at 8:30 and were told we needed to finish ordering in 10 minutes because the sushi chef was leaving at 8:45. I made a few specific requests of the experience planners prior to arrival as this was for a birthday, and almost none of them were remembered and honored. Quite disappointing service all around.
真实旅客
3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 1 日
Federico
Federico,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 20 日
richard
richard,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 15 日
Douglas
Douglas,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 31 日
Beautiful hotel, super well organized. Perhaps a bit quiet for kids