Unfortunately the staff member was rude and said check in time stopped at 6pm, the advisement on Wotif says 8:30 in in check in policy, room was paid in full and the staff member tried charging another$300 on arrival, I had the same issue with this member in previous interaction, I will never ever book another room through katherine hotel, my staff member was left room less, iv used Wotif for years and never had a problem, the katherine hotel member said he didn’t care what your terms and conditions said, his rules were 6pm and we would be charged a call out fee, rude and very unprofessional, now I’m $200 down and my staff member didn’t even get a room. His attitude is unlike no other and I have lived in this town all my life, i had worked with all the roadworks crews around the territory, i will be telling every single person about the disgusting attitude this man showed. Sorry to sound rude Wotif but this man needs to justify why he even has a hotel with an attitude like this.
