The location and parking is ok. But everything else is not fine
Yuanhao
2 晚浪漫旅行
10/10
位置不错,吃得好
Wanyu
1 晚家庭旅行
2/10
Room was dirty, no shower curtain. Phone didn't work.Had to go to the front desk to ask for a curtain. Not a good experience.
真实旅客
3 晚家庭旅行
4/10
真实旅客
3 晚结伴旅行
4/10
Customer service was not great, the hotel provided no washcloths and no soap, the shower had a low ceiling and the shower curtain would not stay closed which soaked the whole floor, the sink and tub did not drain well and there was no refrigerator or microwave.
Katie
3 晚行程
8/10
Kris
2 晚行程
6/10
The photos used on hotels.com were misleading. The rooms look renovated online and then when we went to our room they were still looking like the hard rock theme but really run down. Our bathroom was dirty and the decor was a little weird. Elevators broke down and had to take stairs up to 6th floor. After we complained the front staff was really nice and moved us to their renovated rooms which I wish we were placed in the first place. Twenty dollar parking charge a night that wasnt mentioned on hotels.com.
真实旅客
2 晚行程
2/10
The whole place needs to be renovated, Carpet, bed, furniture were shabby. No refrigerator or microwave. Asked for a refrigerator and it never came. Sheets were thin and the pad covering the mattress was so stretched out the corners kept popping off creating a mess in the bed. Paying $700.00 for 2 nights for this horrible hotel was ridiculous. Had to pay for parking of $22.00 per day on top of that. Staff were not friendly and I sort of get that since it was a horrible place to stay and everyone was always complaining. On a good note the Saltgrass Steakhouse was great!
Leslie
2 晚家庭旅行
6/10
Extensive renovation going on. Beds were uncomfortable and the fixture are relics. No extra sheets or pillows in the room. Also no fridge either.
Armando
2 晚行程
10/10
Overall, a great hotel with many amenities. Saltwater restaurant has excellent dinner and cocktails. We also spent a day at the pool with superb service. We stayed in the Sunset Tower, and the bed was so comfortable. Slept 10 hours, which is rare for me.
Michael
3 晚家庭旅行
10/10
Shannon
3 晚行程
8/10
Our stay was ok. When we arrived the room was strange. Chairs knocked over and all cabinets and drawers were open. Bell boy even though it was strange.For some reason we had no room service for 3 nights. Not sure why. Staff did not make eye contact or greet guests walking through halls or lobby. Other than that rooms were nice and beds were comfortable. Lots of construction too
Todd
3 晚家庭旅行
10/10
Edgardo
1 晚行程
8/10
There was a long black hair on the bathroom floor and a long black hair on the white bath towel. So gross!
真实旅客
1 晚行程
10/10
It was very nice. Glad the fridge was available. Bathroom was wonderful. Great for my spouse with balance issues.
The pillows were not very fluffy.
Teresa
1 晚行程
10/10
Faith
1 晚结伴旅行
6/10
Didn’t like that fact that I was getting charged $25 just to check in 2 hours before check in time. Not like i got there so early in the morning.
Maria
1 晚结伴旅行
10/10
Karen
2 晚行程
6/10
The room was ok but there was no fridge, microwave, laundry bags. The AC was not working so room was warm. We mentioned it to front desk and they said they would send up some fans. They never did.
Bed and pillows were not too comfortable.