The room felt more like a dark jail cell, with a window opening to a wall just a few feet away. The air conditioner was blasting directly onto the bed from only three feet away, forcing me to turn it off and sleep with my jacket on. While I appreciate clear communication, I did not appreciate receiving over eight messages within minutes of making my reservation—on my phone, by email, by text, and even on WhatsApp, which I never authorized them to use.