We stayed for 6 nights so that we could visit the Arches National Park and Canyonlands National Park. We arrived and received a very poor check-in from Melissa. We arrived about 30 minutes before the 3pm check-in time. We were not welcomed and made to wait for our room. We were treated as an inconvenience. The room was modern, clean and comfortable. Housekeeping takes place every other day. We had housekeeping on the second day. Our bedsheets were not changed, which was fine. We requested housekeeping on the fourth day and it did not happen. Our bedsheets were not changed during our entire 6 night stay. We had to take some towels from the housekeeping cart and replace them ourselves. The conditioner dispenser was empty during our entire stay. The microwave turntable did not work, which we reported. Nothing was done to fix the issue. The staff are indifferent to guests and do not appear to care about good service. The hotel has good potential, but the service is a let down. The hotel is quiet and a short drive into Moab for evening meals. However, there is good access to Arches National Park. The swimming pools are overcrowded with lots of children running around unattended.
Ramandeep
Ramandeep,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Great place to stay and we will be back again!
Great Views of surrounding nature!
Excellent location and beautiful pool area with waterfalls and blooming trees.
The only downside were the paper thin walls.
Jeffrey
Jeffrey,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Elizabeth
Elizabeth,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Rick
Rick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 2 日
Nadine
Nadine,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Colorado Mom
The staff was so friendly… not fake friendly but genuinely nice human beings!! They made the stay very welcoming!!
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 25 日
Moab
Internet connection not working properly. Have to pay to get upgraded service
No room service no garbage bags in trash cans. Have to request cleaning which they did not tell you
Person at the desk seemed overwhelmed she was the only one at desk with crowded hotel
This should be listed a a very kid friendly hotel. If you are a couple looking to relax at pool after a hike you can forget about that lots of kids. Only “adult time in hot tub is from 10-11 which is way to late
I booked this hotel because it a Marriott family but the service was subpar they keep blaming it on the Covid effect changes were put in during then and never reversed.
Won’t be booking there agai.
Joseph
Joseph,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 20 日
Super clean
Beautiful location, friendly and prompt staff. Clean and comfortable. Good breakfast was just what we needed to get our day of hiking started at Arches NP and Canyonlands NP.
Brian K
Brian K,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
Pretty Nice
Daniel
Daniel,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
Requested a connecting room but wasnt able to get one, so that was a little bit of a inconvenience. Breakfast was a very small area and not set up well for flow. Typical hotel problem.
Jimmy
Jimmy,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Great amenities and location
Sally
Sally,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Courtney
Courtney,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 25 日
Super nice & clean. King suite was set up nice. Loved the hot tub.
I did have to wait a bit to check in. No staff at desk.
Remote for tv needs new batteries. Shower drain has sewage smell.
Breakfast was cold. Pancakes, eggs were not even warm. sausage patties still frozen.
But will still come back. Just some feedback.
Jodi
Jodi,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Daniel
Daniel,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 15 日
Laura
Laura,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 14 日
Fantastic Time and Free Parking like the old days!
We had a wonderful visit! The entire staff was friendly and inviting. We had a beautiful view from the third floor. Breakfast buffet was actually good and a little different the few days we stayed. Jacuzzis are nice and open during the winter but pool was closed. First time for us going in February as it was last min idea. Minutes form the parks in one direction and few minutes from downtown in the other direction. We had no wait at any of the parks, no fighting for parking and overall just a great stay.
Allen
Allen,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Safe , quite ,convenient
Trinh
Trinh,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 25 日
Love this property but the internet is pretty unusable. Even after the hassle of creating an account it still wouldn't load on more than half of my devices I tried it on. Couldn't do any of the work or play I was planning on while there.