Hotel is perfect but reception staff was not helpful when I was cheated by money exchange shop next to the hotel.
I was cheated and lost IDR 850000. by money exchange shop ( located on the right hand side of the hotel exit path, 100 meter opposite to the road ). The guy in money exchange shop used magic hand to took back part of the the money. After argument the guy admitted but I got back only IDR 50000.
Admitted but not returned all the money to customer. strange
mentality.
When I asked hotel reception for advice the staff in the reception just say nothing. He should at least told me the phone number to report to police.
If the reception staff could provide advice to guest it would be perfect.
Shu Ken
Hotels.com真实住客点评
8/10 很好
2016 年 2 月 23 日
Good to stay!
All the staffs, especially Ms. Meyka are very nice to visitors, helpful, greeting with smiling, perhaps they are really well trained. We had checked-in Astagina several times, room-rate is reasonable, services provided more than standard.
Dragon
Hotels.com真实住客点评
8/10 很好
2015 年 11 月 9 日
Hsiao fang
Hotels.com真实住客点评
10/10 绝佳
2015 年 7 月 28 日
The best villa ever, should have stayed longer
We had very good experience with the hotel.Stuff were very friendly and helpful. They free upgraded our room and let us check in early for free. Free buffet breakfast came with the room was also great even better than paid breakfast of other villas. 我們班機到達巴里島很早,吃完早餐到飯店也不過10點,飯店櫃檯小姐<meka>人非常好,告知我們若是提早打掃結束要讓我們提早入主,介紹我們先去游泳休息放鬆,主動幫忙我們很多事情,果真12點一到準時讓我們提早入住並且升等了我們住的villa,villa內很舒適,設計很棒,所有人員都很親切,隨時笑容滿面,早餐雖是吃到飽種類還好,但是品質不錯,比我們之後住的villa 的付費早餐還好吃,整體來說很推薦這間飯店。
Vi havde 3 overnatninger i en af villaerne til 4 personer.
Vi oplevede Astagina Resort og Spa som en rigtig god base, med et lækkert pool område og med mulighed for massage.
Personalet er virkelig søde og hjælpesomme.
Restauranten og morgenmaden var vi ikke imponerede over.
Thomas
Thomas,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 7 日
I got mostly what I expected
The service was great, property was beautiful if you didnt look toooo closely, beds were comfortable, pool was a little dirty.
Aileen
Aileen,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
David
David,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Belinda Nicole
Belinda Nicole,10 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Rachel Jane
Rachel Jane,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 4 日
Ils ont été pro actif lorsque j'ai mentionné que le ventilateur du balcon ne fonctionnait pas,le personnel l'a changé le lendemain matin. Merci
richard
richard,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 3 日
Miriam
Miriam,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Richard
Richard,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 2 月 21 日
Nice hotel
We had a nice stay at this hotel
Juliana Commers
Juliana Commers,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Myriem
Myriem,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 19 日
Close to shopping and walking distance to the beach. The rooms are clean and beds are comfortable. We got a small deck thats looking over the garden and it’s really nice and cozy. Rooms are kept clean and beautiful pool area. Breakfast is great. Good selection and the staff are friendly and helpful. We will stay here again.