I booked a king-size one bed room on line. I arrived earlier on the day, the staff at front desk confirmed my reserbation. But when I check-in later at evening, they told me they had no more king size one-bed room available, neither did my colleague. They wish to give us single two-bed room as substitute. We rejected and argued. Finally their manager showed up and gave us what we booked , the king size one-bed room, without saying any words. I wandered if the staff lied to us or just midunderstanding?
WW
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Rick
Rick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Very pleasant. Very helpful and friendly staff. Wish the shower door slide both ways.No water fountain to fill water bottles.
Sue
Sue,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 3 日
No room for us
We arrived to find out there was no record of our reservation even though I showed them the reservation and reservation number. They were “sold out”, hum!!!! I guess either they could get a higher rate than they booked us at 3 weeks prior to arrival or Hotels.com didn’t do their job. Regardless, we didn’t have a room and no suggestions were offered. What’s the point of a reservation????
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 3 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 1 日
Amazing stay
Valgene
Valgene,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 27 日
Mary
Mary,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 22 日
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Nitishia
Nitishia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
James
James,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Franko
Franko,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
I would stay here again
Our room was relatively clean. The bathroom toilet gurgled all night. There was no hot water at the sink. Lighting was odd. The lights and lamps didn't seem to light tje room, just small areas that didn't need light. The construction going on on the roof made parking very inconvenient at best. The bed frame was terrible. The way it stuck out all the way around caused me to beat my shins up constantly.
On the other hand, the staff was great! Terrance was especially helpful. He was polite, pleasant, and professional. I spoke with the manager and she was very receptive to my concerns regarding the water situation as well as my compliments to the staff.
William
William,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 6 日
Location, location, location!
We were allowed to check in early on game day. Walking distance was short to Cameron Stadium, the campus and chapel. Comfortable hotel.
David
David,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Great place to stay
The room was very clean! The bed, furniture and bathroom were all very well maintained and kept clean. The employees were very helpful and friendly and the food and coffee available in the lobby were really nice.
Gregory
Gregory,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 28 日
Convenient location while visiting the Duke Hospital or VA Hospital. The free parking was very helpful.
Room was recently nicely renovated, although there were a number of punch list items such as lights not working and missing closet barn door.
The area around the hotel is only parking lots and hospitals.
Bonnie
Bonnie,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 27 日
Shelby
Shelby,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Pleasant
Terry
Terry,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Close to Duke Hospital. Easy walking distance. Staff was very friendly and helpful.