I booked a king-size one bed room on line. I arrived earlier on the day, the staff at front desk confirmed my reserbation. But when I check-in later at evening, they told me they had no more king size one-bed room available, neither did my colleague. They wish to give us single two-bed room as substitute. We rejected and argued. Finally their manager showed up and gave us what we booked , the king size one-bed room, without saying any words. I wandered if the staff lied to us or just midunderstanding?
WW
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Brittany
Brittany,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 14 日
Noisy room
It was the noisiest room in the hotel, right next to the lobby and sitting area.
Richard
Richard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 10 日
This hotel is marvelous, especially for the price and location
Jeffery
Jeffery,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 3 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Karina
Karina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Good stay, clean, economical.
Solid, no frills hotel near Duke. Clean and comfy, pillows could be better but other than that, a good stay.
Christopher
Christopher,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Rick
Rick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Very pleasant. Very helpful and friendly staff. Wish the shower door slide both ways.No water fountain to fill water bottles.
Sue
Sue,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 14 日
We had a very restful stay after my fiancee had surgery. The property is clean, nicely appi
Jennifer
Jennifer,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Excellent place to stay. This is our second time staying here since the wife has been going to Duke Hospital.
Matthew
Matthew,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Mit
Mit,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Really, the thing that made this trip decent for me as I was sick and received not great news at Duke so we stayed the night on Friday night (3/7/2025) to Saturday (3/8) and the staff that evening was ABSOLUTELY AMAZING ❤️ I have stayed in a lot of hotels and hospitals the past two years and I have been treated not so great at many of them, but here, you hired amazing staff and I don’t ever write reviews ever. I just wanted to acknowledge that they made by weekend better by being kind and empathetic and treating me and my mother like humans. Amazing place and from now on when I go to Duke this will be my go to place to stay for sure!!! Thank you for making my day a little brighter ❤️
Jessi
Jessi,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 3 日
No room for us
We arrived to find out there was no record of our reservation even though I showed them the reservation and reservation number. They were “sold out”, hum!!!! I guess either they could get a higher rate than they booked us at 3 weeks prior to arrival or Hotels.com didn’t do their job. Regardless, we didn’t have a room and no suggestions were offered. What’s the point of a reservation????